I want to deactivate the Report I have already deactivated the Scheduled Report for the same Report

I can see Active Column but unable to edit it to False in Reports why? 

As snc_external, Attachment variable not holding the attachment

When I try to submit a catalog item that was built for snc_external, I am able to go over and populate all variables except for the attachment ones. When trying to upload the file , the file name never shows up in the variable as usually it will doOn...

Connect Email Account via MID Server

Hey, our SMTP Exchange Server is on-premise and only available via MID Server. Is there a way to tell my email account that the connection should be via MID? At the moment when I test the connection I get the following error message: Email sender con...

When Creating Incidents through Virtual agent. Incidents created in QA environment from Teams

We have configured a custom Virtual Agent chatbot in ServiceNow, and we are working on it through Microsoft Teams. However, even when launching the bot from what we believe is a separate Teams setup, the incidents are always being created in the QA i...

Custom grouping report results

We are not able to add the color in the color palette of dashboard.

We have created a new dashboard " Europe Ticket Dashboard", but we are not able to add colors to the color palette and even the data labels are also not adjustable as reports.

Need to understand which REST API is used via OOTB Service graph connector for MDE

Hello Team, Could you please help me to understand which exact REST API is getting used by ServiceNow Service graph connector for MDE ? As per me there are multiple End points available from MDE side. Hence i would like to understand which one is uti...

Creating incident in advanced work assigment from virtual agent chat

Hi, Agents creating incident using /create_incident in advanced work assignment , Would like to understand which flow is there backend to create INC and map fields? ThanksRoopa

Unable to Create Metric Definitions for GRC Tables

I’m facing an issue while trying to create Metric Definitions in ServiceNow.Here’s the situation:The user has ITIL, metric_user, and metric_admin roles.The user’s application scope is locked to Global (cannot switch to other scopes).The user wants to...

Mandatory checkbox in HTML in custom widget

HTML-----<div class="col-md-12"><div class="col"><input type="checkbox" ng-model="c.formInput.emailCheck" name="email" id="email" ng-disabled="c.formInput.postCheck"> {{data.messages.email}}</div></div><div class="col-md-12"><div class="col"> <input ...

ServiceNow Service Level Agreements (SLAs) & timely ticket updates

Morning all, please can you help me.  For Incident tickets, I'd like to introduce 4 SLA tasks, as below.  Has anyone achieved building an SLA (task 3 above) for timely ticket updates.  Example, for a P1 incident, I'd expect a work note (ticket update...

MRVS value in RITM

Hi, I have a MRVS in my catalog which displays asset name and serial number of user selected as Requested for field on field.The structure of my catalog is:1. Requested for field (List collector type) {independent of variable set}2. Request for, Mach...

Tracking the Assigned Group When an SLA Breaches

Why doesn’t the task_sla table include a reference field to store the assignment group at the time the SLA is being tracked? For example, there could be a case where an incident breaches an SLA while it was assigned to L1, but later gets reassigned t...