Assign tags to a record using record producer

[Community Alums]

Hi, 

I have a record producer to create knowledge base articles. I am wondering how I can allow users to create a tag or assign an existing tag while they are creating the article from the service portal?

Please assist. 

[Logan Poynter]

Hello Angel,

I'm sure someone will have a more elegant approach but you may be able to use a lookup select box populated with tags for a requester to pick from, and then use a business rule to iterate over the selections and create the appropriate tag after the record is inserted.

I've never tried this so mileage may vary in implementation.

[PaulSylo]

Hi Angel,

As mentioned by Logan, you can always have an option to create a Text box and point to the Label table (Tags are stored in the Tag [label] table) where all Tags are stored globally, so user can select or add his own tags.

Regards

PS!