Genius Results won't generate if meta tag is used for search
AI search finds the expected KB articles annotated with the meta tag, but nothing was generated for Genius Results. Hoping someone could shed light to this issue. Thanks.
Forum Posts
AI Search works in Service Portal but not in Knowledge Portal
Hi Team,We have enabled AI Search in our instance. AI Search is working correctly in the Service Portal (search suggestions and AI-based results are shown). However, AI Search is not working in the Knowledge Portal. The Knowledge Portal still appears...
How can we configure AI Search to Redirect Software Name Results to a Static Catalog Item
How can we configure AI Search on the Service Portal so that when a user searches for a term matching a record in a custom software list table (software names), the search results return and redirect the user to a single static catalog item?
ServiceNow Predictive Intelligence (PI) — Complete Guide
OverviewServiceNow Predictive Intelligence (PI) — formerly known as Agent Intelligence — is an AI-driven, platform-native capability that leverages Machine Learning (ML) to analyze historical data, identify patterns, and deliver intelligent predictio...
Resolved! Predictive Intelligence's "Regression Framework" Deprecated with Washington -Will it ever come back?
Predictive Intelligence's "Regression Framework" has been deprecated with Washington.There's only possibility to edit existing ones, wanted to create new solutions. Will it come back? Or do we expect them to be forever deprecated? Appreciate any thou...
is there a way to add assigned to field in the group by in portfolio planning workspace
Hi, I am trying to add 'assigned to' field in the group by in portfolio planning workspace from the portfolio planning config but I dont see it in available bucket. I want to gropup projects by assigned to.
AI Search Enablement
Helo I am crating some agent, and using service now, I would like to AI Search .I already raised a request for AI Search Enablement in my dev envornment.Any idea, how much time this will take or I am not elagible I want to use NewAssist with Copilot...
Predictive intelligence clustering is throwing error while training in PDI?
Hi all, when I am trying to train the OOB std change template candidates clustering definition , first the training state is in Unauthorized and after sometimes it's throwing error Training cancelled and Training timeout why this is happening in my P...
Underscore used as delimiter in Predictive Intelligence
I am attempting to create a Similarity Definition in ServiceNow that gathers group names from catalog item variables. I've got it mostly working except the group names which follow a pattern of 'PREFIX_SN_NAME' are being deconstructed into 'PREFIX', ...
Resolved! AI Search in Service Operation Workspace
Hi All, Good Day.Need help in understanding AI capabilities to explore plugin and API requirements, and enhance the existing Agent Assist feature to leverage AI-driven functionalities.It will be really helpful if anyone can assist with this query. T...
Now assist generated results should be only display active users , currently it's giving both.
I would like to update search on ESC portal to remove inactive profiles so that Now assist generates synthesized and meaningful results.
Need to create an Invoice record whenever system receives an email with attachment.
I need to create a new invoice record whenever an inbound email comes in with attachment and need to extract the values from the attachment using document intelligence and map the values to the invoice record.Currently I have created an inbound email...
Content Writing Best Practices for AI Search
Has anyone written any best practices for their content writing teams to help optimize AI Search? I have found these two great articles from ServiceNow but I was wondering if anyone has learned anything since their implementation and written bespoke ...
Recommended for you Widget
in the "Recommended for you" everyone is seeing the same results on the widget because its pointing to employee profile; and we use the HR profile table In the "recommended for you" widget on the Portal, The similarity model used seems to be using th...
Resolved! NOW Assist Academy to learn ?
Hi Everyone I'm new to ServiceNow and I want to learn Now Assist and integrate with incident, change and request management also want to learn ai workflow and ai agents in ServiceNow if someone know a good course or academy on it please let me know.
