Workflow Automation CoE What is Workflow Automation on the Now Platform®? Workflow Automation is the central part of the Now Platform®, driving automation and processes for your enterprise. Work in an easy-to-learn low-code environment that invi...
Hi Everyone!I've been working with Playbooks for some time now, and I'd like to highlight a common issue and its resolution when users start using Playbooks. For this demonstration, I'm using a Yokohama PDI with a simple Playbook that runs whenever a...
Workflow Automation CoE > Flows > Getting Started with Saved Triggers What are Saved Triggers? In the evolving landscape of Workflow Automation, Saved Triggers offer a powerful way to streamline and standardize how flows are initiated across the S...
Workflow Automation CoE > Flows > Go back to hierarchical lookup Goal In this Workflow Automation Center of Excellence article, you’ll learn to use “Go back to” flow logic with a flow variable to iterate up a hierarchy until a defined condition is ...
Workflow Automation CoE > Flow Designer > Approvals > Overview Approvals on the Now Platform Approvals on the Now Platform have undergone many changes throughout the years. In the early days, we would just set the task.approval field to the desire...
Workflow Automation CoE > Playbooks > Custom Playbook Activities Goal In this Workflow Automation Center of Excellence article, you will learn how to create a Custom Playbook Activity Definition including defining a Custom Activity UI in UI Builder...
Introduction In one of our recent telecom client implementations, inbound email rules were one of the primary sources for case creation in ServiceNow. With six shared mailboxes, each routing to ServiceNow, we were handed a list of over 60 different ...
In ServiceNow's Flow Designer, there are often scenarios where you need to include a link to a specific record within an email. However, when using the Send Email flow action, this isn't directly possible. Here’s a simple yet effective workaround to ...
Many a times there is a need to add help text above checkbox variable in portal as it's not possible to add OOB. Here is a way to achieve the same in portal. Create a widget: helpText_above_checkbox with simple HTML code as below. <div> <!-- your w...
It is crucial to understand the execution order of Business Rules, Workflows, and Flow Designer. In many cases, the order of these events is important. Scripts, assignment rules, business rules, workflows, escalations, and engines all take ef...
Table of Contents TL;DR: GitHubConcept Background Prerequisites Decision Table InputsConditionsResultsDecision Rows Script Include Example Catalog Client Script onLoadonChangeExample See it in actionSummary TL;DR: GitHub In case you’re just here t...
Workflow Automation CoE > Part 3: Execution Access Goal In this set of Workflow Automation Center of Excellence articles, you’ll learn about various ways to manage access to the Workflow Automation products Flow Designer, Decision Builder, and Proc...
Had an AH HAH! moment yesterday I'd like to share.I had always wished Flow could trigger based on a sysevent, but I never realized how simple it was until now.This article will help you trigger flows based on events usually created by gs.eventQueue o...
Workflow Automation CoE > Flows > Flow and Action Error Handling > Level 1: Retry and Action Error Evaluation Overview We want to catch errors immediately when we build flows, subflows, or flow actions. This prevents them from cascading up, and we ...
Often, we encounter checkbox variables on our catalog items that may not be filled in. Despite being unchecked, these variables are still displayed on the ticket page. Customers might request to hide these variables when they have a false value. Here...
The ServiceNow Service Catalog Multirow Variable Set (MRVS) is a handy way to enter multiple rows as part of a Service Catalog request. In this example a professor at a college wishes to make a request to change the grades of several students in a ...
Workflow Automation CoE > Decision Tables > FAQ Frequently Asked Questions How do I get Decision Tables? With the Washington DC Release, Decision Builder is now integrated into Workflow Studio. Access Decision Builder alongside other powerful t...
Workflow Automation CoE > Checklist Getting Started Checklist 1. Understand the Basics: Familiarize yourself with the core concepts of flows, playbooks, and decision tables. These are essential components of the Now Platform's workflow automation s...
Workflow Automation CoE > Workflow Migration Goal This article will guide customers and partners in their migration efforts by identifying, analyzing, and migrating their Legacy Workflow codebase. IntroductionWhy migrate?How to migrate? Phase 0: ...
Sometimes there is a need to access variables defined on catalog item within MRVS client script to show/hide variables within MRVS. You can access the variables with this syntax. This works in both Native + Portal var applicationType = g_service_cata...
This is a simple function which can be called to fetch value for any unique key in simple or complex json object. Example: var obj = {"name":"Chris","age":23,"address":{"city":"New York","country":"America"},"friends":[{"name":"Emily","hobbies":["bik...
