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Resolved! Transaction canceled

When trying to open a specific incident ticket, the page takes an unusually long time to load and eventually returns a 'maximum execution time exceeded' error. This issue appears to affect only this particular ticket, as all other incident tickets ar...

Soniya K by Tera Contributor
  • 183 Views
  • 4 replies
  • 0 helpfuls

Resolved! Customise Knowledge Search

We like many others, I'm sure, have the ability to search the knowledge base from Incident. I was wondering if there was a way to restrict the results displayed based on business service. I have already added business service to the knowledge base fo...

amacqueen by Mega Guru
  • 4662 Views
  • 9 replies
  • 0 helpfuls

"Enable Edit" button on "List Control"

Hi,I need help because I have pressed "Enable Edit" button after selecting "Configure-->List Control" in a list  and now the only way to hide "Edit" button on related list is to select "Omit edit button" flag. Is it possible to restore the original c...

MDIMARZO_0-1729257600447.png MDIMARZO_0-1729257690197.png MDIMARZO_0-1729061650216.png
MDIMARZO by Tera Contributor
  • 742 Views
  • 2 replies
  • 0 helpfuls

Resolved! Enforce View based on role

Morning! I am looking to enfoce a view based on a role. Example: IF user has Role A, enforce View A All other users enforce View B View A = Finance Tranformaiton View B = Default Role A = Finance  I am trying to accomplish this via a scripted view ru...

Itsm journey with service now

Hi Team  I worked on service now (operational/functional) end. I am pursuing ITIL certification. I want to learn the content about service now and the AI involvement. I saw the content over internet(YouTube/Linkedin) but everything is too much scatte...

Now Platform future deprecation and roadmap

We are moving to a much faster upgrade cadence at my company. I cant find any information about the platform "roadmap" as that's an entirely polluted search term.The only information I can find on deprecating or removal of features is in the release ...

asdf12 by Kilo Explorer
  • 1083 Views
  • 2 replies
  • 0 helpfuls