One of the most frequent questions I see in the ServiceNow ITAM community goes something like this: "We already have ITSM - do we actually need to buy HAM Pro?"   The answer depends entirely on what problem you are trying to solve. The honest truth i...

If you've ever tried to explain ServiceNow HAM Pro to a project manager who thinks "asset management" means a spreadsheet in SharePoint this one's for you.   One question comes up more than almost any other, usually right before a discovery workshop:...

If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch  this one's for you.   One question comes up more than almost any other, usually right before a design workshop   "Can you send me something...

After analysing every ServiceNow licensing reference page and knowledge article available, I've pulled everything together into one place  attached as a reference workbook at the end of this post.   The Three Models Know Which One You're In:   Servic...

I was working on a SAM Now Assist project where SAM Pro, Procurement, and Now Assist for SAM plugins were active. However, I was still encountering an issue where no skills were working and errors were being thrown. I also attempted to repair the plu...