If you've ever been in a room with an Enterprise Architect and had to explain ServiceNow SAM Pro from scratch this one's for you. One question comes up more than almost any other, usually right before a design workshop "Can you send me something...
The Five-Phase Lifecycle SAM Pro operates as a closed-loop engine. When properly configured, it continuously discovers what's deployed, matches it against what you own, identifies waste and compliance risk, drives action, and feeds that intelligenc...
Sharing visual architecture designs I’ve worked on for SAM.You might find the SAM one online, but this is an updated version with improved structure and clarity.These diagrams can be super useful for:-Customer workshops and value discussions- Interna...
I was working on a SAM Now Assist project where SAM Pro, Procurement, and Now Assist for SAM plugins were active. However, I was still encountering an issue where no skills were working and errors were being thrown. I also attempted to repair the plu...
As part of our ongoing curation and quality assurance efforts, we regularly update the Content Library to reflect the latest information from our trusted sources. Most of these updates fall under our Business-As-Usual (BAU) activities and are expecte...
Your comprehensive resource for Software Asset Management questions and expert answers from the Office Hours series. What is SAM Office Hours? SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Softwar...
SAM Managers need to create software model(s) manually which used to make the process of determining compliance on ServiceNow a tad bit inefficient. Hence, we had introduced a feature to automatically create software model in Madrid Release. Softwa...
Hello ServiceNow community, We’re pleased to share registration links for our upcoming confidential Asset Management product roadmap webinars. Each session will cover planned product innovations and include Q&A. Register now and see you there! ...
Part 2: Compliance, Optimization & Operations Introduction You've completed the setup and configuration in Part 1. Now it's time to verify your configuration, understand your optimization opportunities, and take action on compliance and reclamatio...
Part 1: Setup & Configuration Introduction Microsoft 365 is typically the largest SaaS spend in any organisation. SAM Pro enables you to track your M365 subscriptions and usage to determine license compliance and act on optimization opportunities ...
Hello Community, While working on a client project, I learned a few things and wanted to share them with you all. The client's requirement was to enable multiple currencies on the platform because they wanted to manage their purchase orders and l...
About This Document This document contains 74 questions and answers from the SAM Office Hours session held on December 16, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Manageme...
About This Document This document contains 24 questions and answers from the SAM Office Hours session held on December 2, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Managemen...
About This Document This document contains 82 questions and answers from the SAM Office Hours session held on November 18, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Manageme...
About This Document This document contains 30 questions and answers from the SAM Office Hours session held on November 4, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Managemen...
About This Document This document contains 89 questions and answers from the SAM Office Hours session held on October 21, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Managemen...
About This Document This document contains 69 questions and answers from the SAM Office Hours session held on September 16, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Managem...
About This Document This document contains 119 questions and answers from the SAM Office Hours session held on July 15, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management ...
About This Document This document contains 151 questions and answers from the SAM Office Hours session held on August 19, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Managemen...
About This Document This document contains 111 questions and answers from the SAM Office Hours session held on June 17, 2025. SAM Office Hours is a monthly live Q&A session where ServiceNow customers can ask questions about Software Asset Management ...
Brad26
ServiceNow
LisaLatour
Victor Paredes
michaelscog
