Hello Community! I have a customer with a somewhat unique requirement: they order all of their hardware from one vendor. The vendor supplies a running list of all orders (set up as a scheduled import), including device type, serial number and asset t...
Hi All,One of CI's (IP Router) 'Install status' has been updated to retired but this is not updating the Asset's state.I have checked following things but could not able to identify the issue, can some one please provide the solution. 1. No code chan...
what is the Difference between HAM and Ham Pro in ServiceNow. what is the advantage of implementing HAM Pro ....
We have recently started managing consumable-type assets.However, I’m not sure how to handle the assignment history.For example: on date xx I assigned a consumable asset to user A; on date yy I assign another asset of the same model to the same user....
Is it possible to use a handheld scanner to do an asset audit in HAMPro? (Zebra, etc)
Hi. I have a lot of assets need to be moved to another model category 'P' from 'C' to make asset can be used in HAM. So I've found an alternative that using parent model category,I'm considering to specify model category 'P' as parent of model catego...
Hi all, My scenario is not about procuring a laptop (asset in general) asked via catalog item by some internal users.Differently my scenario involves the massive import of assets and then the management of the shipment of the single asset to the exte...
Hello,I am working on my HAM Simulator and am stuck on Create bulk stock order and need some help. I have turned this upside down and cannot figure out what I am doing wrong. I have triple checked spelling and steps along with the user being used. I ...
I've followed the instructions/suggestions in the training materials, searching documentation on ServiceNow site and through the community and while all suggest very similar/same steps, mine continues to fail. I've logged out then back in, basically...
Hello Team, This UI action is not working in workspace. It is only working in Native UI. Do we need to explicitly add any code in the workspace part. When clicked in the workspace, it is not doing anything. @
Hi team, We have an OOB UI Action. We need to convert the UI Action so that when someone clicks on the button, it should show a pop up message saying 'Are you sure you want to cancel' with yes or no. if yes is selected, it should perform the activity...
We are using Pallets to transfer multiple Assets within a Transfer Order (TO), sometimes hundreds of Assets on a Pallet. Processing the Pallet through the TO is much quicker than creating hundreds of Transfer Order Lines to add hundreds of Assets in...
Has anyone successfully used the out-of-the-box purchase order receiving feature in the Now Agent App on the Zurich release?I’ve tested this across multiple instances, but it doesn’t seem to be working as expected. Looking to understand if others hav...
In HAM workspace, when I create a request from " Hardware Inventory Stock Order " catalog item, its shows 0 in transferrable stock. Even though I have set up the models and assets which are available and in-stock.
Hi all, How the OOB process of hardware asset shipment works? The goal is to manage the shipment of a laptop until it is delivered. Many thanks
