What SAM workflows are available in SNOW OOB
Company is not ready for SAM Module. Looking for documentation of what can and cannot be done in SNOW OOB
Forum Posts
MAC Discovery Via JAMF
Hi All, Does anyone have any experience in setting up discovery VIA JAMF? Our collection or macs are housed there and it seems we might need to be use their own API which I'm not sure about. Any feedback would be appreciated.
Red alerts in HAM Rule entry under cmdb_ci_* ident. using non-existent table is ignored during ident
Hi Community, When I open Hardware Asset records or the Hardware list view, I keep getting red alerts like these: Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during identification! Rule entry under cmdb_ci_appl ...
Could someone explain the BRs, Script includes, etc. in the Procurement process?
On a PDI with just Asset Management/Procurement installed, I'm able to create a sourceable catalog item and use the OOB Procurement Process - Hardware Workflow to generate a sourcing task on the request. On my company's instance, which has HAM Pro/Pr...
How Asset tasks are getting created and how to change Short description add content in it.
Hi,We are implementing HAM for one of our customers.Wanted to know how Asset tasks are created in HAM and links to RITM.We have to change content of task (Confirm assigned asset) and do assignment based on some conditions.I have not seeing any docume...
How to manage phones, VoIP, teams (soft phones) etc in Servicenow
Hi, We have a requirement to manage Mobile phones, teams, VoIP , Tablets, Landline etc in Servicenow. We may want to do Order process and invoice process for these assets.1. Can we create custom model categories for each of these assets under HAM Pr...
How to set a default GroupBy for a related list in Hardware Asset Management Workspace?
Description:We got a simple requirement where we need to add a default GroupBy functionality to the Planned Assets related list under a record in the Hardware Disposal Order table. But for some reason, it is challenging our team and we are now stuck....
Enforce CI verification from Azure SGC
Hi Some computers CI from the Azure SGC don't have an asset created. Upon investigation, CIs are showing with the verified=true. Can you explain why some have those CI needs to be verified since they are coming from the Azure SGC? Many thanks in adva...
What Ham workflows are available OOB
Company is not ready to bring in HAM module. Looking for documentation on what can and not be done for HAM in SNOW OOB.
Calculating End of Useful Life on the alm_hardware table.n
Calculating End of Useful Life on the alm_hardware table .nnn
IT Asset Management
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Calculating End of Useful Life on the alm_hardware table
I am trying to set the end of useful life for assets on the hardware table by using a combination of the created field on the hardware table and the useful life field set on the hardware models table. I have created the business rule below, but not ...
Red alerts in Hardware Asset Workspace – cmdb_ci_* identifier using non-existent table
Hi Everyone,I’m running into an odd issue in Hardware Asset Workspace and also in the classic CI list view. Whenever I open Hardware Assets, I see these alerts:Rule entry under cmdb_ci_power_eq identifier using non-existent table is ignored during i...
How to download Import Set error logs as Excel (Response file) immediately after uploading the file.
Hi Community, When I import data into ServiceNow using an Import Set, the system generates error logs if some records fail. Right now, I have to manually check the import logs to see the errors. My requirement is:After running an import, I want to im...
Order guides vs bundles
Hello everyoneWe have Ham pro plugin installed (Version is Yokohama)Requirement is to source assets (laptop+monitors+mobile+accessories) 1.Bundled models vs order guides anything is depreciated or that we should not use? 2.either in order guide or B...
