User Activity
Hello Community, We have a requirement to link an existing Case record directly from the Incident form. Currently, the platform provides a related-list option to create a new Case from an Incident, but there is no out‑of‑the‑box functionality to atta...
Hello All, In ServiceNow, both Incidents and Major Incidents use the same Incident [incident] table.Is there a way to maintain separate Resolution Codes for:• standard Incidents, and• Major IncidentsSince Major Incidents are differentiated only by fl...
Hi Community,We are using ServiceNow Event Management where incidents are created from alerts.We have the following requirement related to Major Incidents:• When an incident is accepted as a Major Incident (using major_incident_state on the Incident ...
Hello Community,We are using Event Management to create alerts and related incidents in ServiceNow.We have observed the following behavior:• Alerts are created from incoming events.• In some cases, no subsequent event updates (clear/resolve) are rece...
Hello Everyone,We have incidents being created through Event Management. Our requirement is to update the priority (impact and urgency) of these incidents based on the metric name of the originating alert.I tried configuring this using Alert Manageme...