About Ankur Swami

Ankur Swami · 09-04-2024

Hello Expertes, I am trying to make the the "Create an opening message" field value dynamic based on the incident deatails.But currently as OOTB this is maintained a hard coded message on "sn_tcm_collab_hook_chat_config" table. Can anybody suggest ho...

Ankur Swami · 02-09-2022

Hi Folks, I am testing some stuff in the fresh PDI. On the RITM record we have one field "Approval", Why this field comes up with the value "requested", Even if the approval is not attached for the RITM. I have also checked the default value of t...

Ankur Swami · 01-04-2022

Hi Experts, There is one requirement that i have, I have have given the itil role to the "Show Flow" UI action and after click on that flow is not visible. Just because of limited access on the flow designer. On which table I need to create the read ...

Ankur Swami · 05-24-2022

Hi, This is very easy, but instead of creating Incident directly you can redirect user to a Record Producer on Service Portal where the user can fill in the details and submit to create an incident. Simple create a BAR Code for the URL of your Re...

Ankur Swami · 05-20-2022

Hi Create a new Portal Page or use an existing one and add the OOTB Widget "Data Table from Instance Definition". Open the properties and add your table and columns: Then open the Widget Instance in the Backend: And add the text {'enable_filte...

Ankur Swami · 05-20-2022

Hi, Below is the Business Rule name which takes the decisions to set the state of the Request. BR Name: Set Request State Table: sc_request Please mark correct if it helps, Thanks, Ankur

Ankur Swami · 02-09-2022

Hey Saurav, Thanks for your quick response. Yes exactly this is the the BR. Thanks for the help.

Ankur Swami · 01-28-2022

Hi Prachi, Can you please explain what is the business need for doing this?

User Activity

dynamically change the "Create opening message" teams

Why "Approval" field is always set as "Requested" on RITM

Provide Read access of the Flow Designer to ITIL users

Re: Create incident by clicking on QR code

Re: Hi all, i have to add list view of table in portal. but it should not be contain options to create new record from portal. So the portal should only show the list of all records and when clicked it should open the record. is it possible Team????

Re: How do service catalog Request / Requested Item / Task state change automatically ?

Re: Why "Approval" field is always set as "Requested" on RITM

Re: How to remove default value 0.00 from the price field ?