Question about Now Assist in Virtual Agent.In an LLM Topic, I want to take the user’s free-text question (captured via the LLM text input) and then execute AI Search based on that text. However:In the LLM Topic canvas, there is no OOTB “AI Search” to...

I have a question about Now Assist – Email Recommendation in ServiceNow.Documentation indicates that it searches related knowledge to generate email drafts. However, in our instance, generated emails rarely reflect knowledge article content.I would l...

Hello ServiceNow Community, In Proactive Analytics target configuration, the Value field is pre‑populated as “Suggested”, as described in the documentation below:https://www.servicenow.com/docs/r/now-intelligence/proactive-analytics/proactive-analyti...

In the COE Security Policy, it is possible to grant access permissions at the group level.Users who belong to the group get the permissions, but group managers do not get any permissions by default.One idea is to customize the ACL scripts that refere...

Hi, Community I would like to know more details about Funnel Graph.What I want to know is how AI search assist on a Record producer works well like how many times AI search Assist run and how many users click the result.There are some event triggers ...