I’m working on an HR Application Access Request Record Producer that uses sn_hr_core.hr_ServicesUtil(current, gs).createCaseFromProducer() to create HR cases. Earlier, the environments (Implementation, QA, Production, Sandbox) were handled through a ...
I added the meta tag "Direct Deposit" to the catalog item "Payroll".But when I search that meta tag on employee center portal the catalog item is not displayed in search result.
Hello,I would like to change the color of certain reference fields on lists, forms and buttons in HR Agent Workspace.The default theme is Polaris, but I can't change it because it's on the sn_themes private application. Thank you in advance for your ...
Hi Community,I'm auditing our new instance implementation and need to confirm the sys_id of a Group - I found a post from 2016 that advised that there should be an option in the dropdown list to view sys_id, but that does not seem to be the case anym...
Notifications are not being triggered in DEV and in TEST for any service, it's not a user preferences issue. Is this happening to someone else or happened?
I need to trigger an email notification based on a few conditions being met.I have used the ServiceNow Workflow Studio to implement the trigger, and now I need to add some advanced conditions so that the trigger runs only when those conditions are sa...
Hi, I have created a new designer topic where I have added a few keywords. While I am typing with few of the keywords in the PAT it is returning back a different designer topic instead of the topic I created. Could anyone please help me with the work...
Hi, We want to display a UI Action button on the Incident list view. When a user selects one or more records and clicks the UI Action, a dialog box should appear prompting the user to enter a value (for example, to update the Description field).How c...
Hello everyone,I am currently working on my Personal Development Instance (PDI) and would like to effectively set up Employee Journeys. I have already downloaded and activated the following plugins:HR Scoped App: CoreEmployee CenterJourney Accelerato...
I’m using a client script to display a dialog box whenever a user manually changes the state to Closed Incomplete. The dialog box appears correctly, and I can capture the reason, but the entered reason is not being saved to the u_closure_reason field...
Hello All ,I want to check the possibility of adding an option when publishing articles to restricts employees from downloading files or copy-pasting information from attachment, to prevent any potentially sensitive data from being shared.
Hello When an agent attempts to create an HR case, they have to select the COE as well as the HR Service. We have several COEs in play in our HRSD configuration, each with several HR Service options. However, one of these service options requires s...
Hi Team,I need to change the default filter conditions when i click All HR cases, SLA at risk in Landing page. I am aware that we can change that via UI builder but wanted to know if we have any configurations to change it without touching UI builder...
Greetings Experts - I am working with an HRSD client that has made copious use of categories and sub-categories under many of their HR services. Example: Service - Time Away Category - Leaves, Company Holidays, PTOSub- Categories under Leaves: Milit...
Can anyone please help me on the below query.When all task are closed in a HR case, The case should closed automatically.
