About RodGallegos - ServiceNow Community
Tera Guru
since ‎09-17-2020
‎02-19-2025

User Statistics

  • 111 Posts
  • 13 Solutions
  • 49 Helpfuls given
  • 36 Helpfuls received

User Activity

Hello! According to ServiceNow docs, we should be able to:a) Assign a tag from the list view using inline field editingb) Assign a tag from a list using the action menuc) Assign a tag from the list context menu However, we've noticed that in Agent Wo...
I am setting up a pre chat survey that will help to route my users to a queue. After watching the "Virtual Agent Academy: Complement your agent chat experience with a pre-chat survey" from Oct 2021, I followed all of these steps to a "T" but not gett...
Hello! I installed the Human Resources Scoped App: Core in my PDI last week and made several configuration changes within the HR Core scope, and this morning I woke up my PDI and logged in and in attempting to resume my work, I discovered that the Hu...