Quick Links Order
Is there a way to fix the order that items are displayed in the Quick Links section? I set the links up using Instance Options in the order I want but it seems that sometimes the order of these items randomly changes. Thank you!
Forum Posts
Manage Notifications on Employee Center
Has anybody developed a way for end users to manage their notifications on Employee Center? I don't mean the notifications on employee center plug-in. That doesn't give users the ability to opt-in and opt-out to subscribable notifications. Is the onl...
What is the SNAnalyticsTrackingTriggered Event?
The SNAnalyticsTrackingTriggered Event appears in the User Experience Analytics. The Value changes back and forth between Full, Basic and Disabled. It seems to have surfaced after upgrading to Yokohama, but the data exists prior to upgrading. Is th...
Unable to See topics created in ESC Portal
Hi Everyone, We are planning to implement Standard changes in our project.OOB we have 3 standard change items like Modify a Standard Change Template , Retire a Standard Change Template,Propose a new Standard Change Template.I want to display 3 catalo...
Resolved! Who are the companies that using Employee Center Pro?
Hello,I would like to know the names of the companies who used Employee Center Pro, can you help me?
User experience analytics - navigation paths & page information
Hi all, we've been trying to set up the User Experience Analytics on our service portal for the org. My question is related to the "Navigation paths" and the "Pages" dashboards. For Navigation paths, this is what we are getting from a dev instance: ...
Vendors receive reminders from GRC TPRM tool via emails for the assessments that are already complet
Hi, I receive weekly reminders for the risk assessment. When i logged into my vendors portal with gmail that is mentioned as primary contact for test assessment in production, I see the status is closed and submitted. That means that all our vendors ...
Solve employee center widget
How to solve this error in the employee center?I tried repairing the plugins but didn't work out
Guided Self-Service is blank in the Portal
Hello all, the guided self-service is now blank / not triggering the flow in the Portal: It was working well before that.Anybody has an idea why it's not working now? Many thanks!
Resolved! Add "Additional Details" for an Incident logged in the Employee Portal
Hi Team,Please advise whether it is possible or recommended to add 'Additional Details' for an incident in the self-service portal, similar to what we have for requests.Kindly refer to the screenshots below.For Request:For Incident:Thank you.
How to exclude specific approvals from My Tasks in EC?
G'Day. In Employee Center's My Tasks, I have a use case where I would like to show approvals for Change Requests, but only when it is in the Assess state. Then, when the change moves to Authorize, I want the corresponding approval NOT to show in My T...
Resolved! need to disable comment / activity box in esc when RITM gets closed / completed
Hi, I need help. need to disable comment / activity box in esc when RITM gets closed / completed. cant post screenshot. sorry.
New pop up modal does not close after a search
We have added a pop up which appears if the user waits on the same screen for couple of seconds.Pop up comes with a typeahead widget within it -> user enters the text and hits enter ->the search works however, the pop up does not close. The result ap...
How to add guided self-service to topic page?
Hello, how can I add a guided self-service to a topic page? I have tried with:1. Widget Quick links: The guided self-service appears on the topic page but if I click on it nothing happens2. Widget guided self-service processes for topics: I have add ...
Adding "Watch List" to Standard Ticket Configuration
Hi all, On the "Standard Ticket Header" widget on the Employee Center, you can configure the fields which are visible, using Standard Ticket > Standard Ticket Configuration. What I am after, is adding the Watch List. This is also shown in the Docs ex...
