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Software Asset Management

Control risk, reduce spend, and automate the software lifecycle, all from a single platform.

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What's New in Zurich Release for Software Asset Management
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What's New in Zurich Release for Software Asset Management

Faith-Chia
What's New in Zurich Release for IT Asset Management for Financial Servi...
blog

What's New in Zurich Release for IT Asset Management for Financial Servi...

Faith-Chia
Implementation Leading Practices for SAM
Article

Implementation Leading Practices for SAM

Here we share implementation leading practices for S...

Victor Paredes
Develop Your ServiceNow Partner Strategy
Article

Develop Your ServiceNow Partner Strategy

Curious about how to develop your ServiceNow Partner...

Victor Paredes
Put Gen AI to work for hardware and software requests using Now Assist
blog

Put Gen AI to work for hardware and software requests using Now Assist

Piyush-Patel
Cluster (Hypervisor) Support on SAM Pro
blog

Cluster (Hypervisor) Support on SAM Pro

Software(s) like Microsoft SQL Server and Windows Se...

SrinivasRamanu1

Getting Started

Welcome Guide

Product Checklist

Quick Start

Software Asset Management Path to Value

SAM - Recommended Implementation Sequence

FAQ

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

Connect at events

Live on ServiceNow: Office Hours - Software Asset Management

Online 10/21/25

On Demand Events

Live on ServiceNow Webinar: Sett...
Event

Live on ServiceNow Webinar: Sett...

09/15/2022

Tricia_Bakonyi
Live on ServiceNow: SAM Activati...
Event

Live on ServiceNow: SAM Activati...

10/06/2022

Shamile
Live on ServiceNow Webinar: SAM:...
Event

Live on ServiceNow Webinar: SAM:...

10/13/2022

Tricia_Bakonyi
Webinar: Getting Sassy with SaaS...
Event

Webinar: Getting Sassy with SaaS...

11/09/2022

Tricia_Bakonyi
Webinar : The Software License C...
Event

Webinar : The Software License C...

12/06/2022

Ieshia Lilly
LOSN Webinar: The Software Licen...
Event

LOSN Webinar: The Software Licen...

08/04/2022

Tricia_Bakonyi
Webinar: Oracle Licensing in SAM
Event

Webinar: Oracle Licensing in SAM

03/06/2023

Ieshia Lilly

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What's New Blog

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What's New Blog

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ITAM Content Library Contribution form

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Featured Software Asset Management: On Demand

Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...

blog

Is procurement_user/manager roles in servicenow are Paid or free under SAM Pro/HAM Pro

Hi, As we know Procurement model under SAM Pro/HAM Pro, if somebody outside SAM/HAM wants to work on Source request catalog task, giving them procurement_user role charges customer for SAM/HAM license or will it be charged as different license? Thank...

Question

SAM Pro, maintenance purchases

Fairly new SAM Pro user here. I am looking for confirmation. Can a maintenance only purchase be assigned to a sw model that has no original software purchase linked?

Question

Resolved! Reporting on computers with no installed software

Hi all, I'm trying to create a report that shows all CI in the class 'computer' which do not have running software assigned. The aim is to identify the shortfall in terms of software discovery so I can isolate and address them. So far I have tried ...

Question

Installation of SAM Master Plugin [com.sn_samp_master_ws plugin]

Hello, We've upgraded our ServiceNow instance to Yokohama release and prior to that, we already have these plugins installed (from Washington release): - SAM Pro installation [com.sn_samp_master] - this plugin is for release prior to Yokohama- SAM Wo...

Question

The countdown to ServiceNow Nexus 2025 for Asset has begun! Check out the jam-packed agenda!

ServiceNow Nexus 2025 for Asset is a 2-day, in-person event being held at our ServiceNow Headquarters in Santa Clara, California! This event is a unique opportunity for our customers to connect with and learn from other asset management customers, p...

blog

Need help to configure mecm spoke

Hello All,Thanks for looking into my ask,we want to leverage mecm spoke to discover on Prem software installs aswell to get hybrid mobile device installs through intune. Help needed on how to use and configure mecm to discover on Prem software what w...

Question

scheduled job not running after integrating with m365

Hi all , In sam pro i was created direct integration profile with microsoft m365. there were 3 scheduled jobs activated after enabling this integration. but 1 scheduled job was failing. The scheduled job name was " SAM- import M365 user subscription...

Question

Linking SaaS License Management to Entitlement Records

Hi everyone,We’re currently working on ensuring that entitlement records are updated automatically whenever ServiceNow SaaS License Management (LM) data is refreshed. This is crucial for accurately tracking which users still hold valid licenses and f...

Question

Licensing review certification for Software Products

Hi All, After weekly reconciliation, SAM admins are checking whether the licensing compliance results calculated are correct or not. However, there is no easy way to track which products have been reviewed and which ones are not. we have few ideas by...

Question

Is Software Asset Management Professional for Engineering Application(com.sn_samp_eng_app)chargeable

Can anyone please confirm whether is Software Asset Management Professional for Engineering Applications(com.sn_samp_eng_app) chargeable plugin or not?

Question

Resolved! Enable auto-numbering for asset tag on Software entitlements

Hello All, we need to auto-number the asset tag for each software entitlement in the following format: starting with a short prefix (e.g. SWL) and then 10 numbers that auto increments so that we can have unique software entitlement asset tag for each...

Question

Child Products in License Usage Workbench

Hello - I am seeing a peculiar issue in our instance where child & (sometimes) drivers are showing up in the License Usage workbench. It is my understand that these should be ignored during reconciliation. In addition, it is NOT ALL drivers/child pro...

Question

Running Jobs as a SAM Admin

Hi all,How do SAM Admins run jobs? We are working on direct integrations which the SAM Admin has the ability to configure in the tool, but you need developer access to run a job. As a SAM Admin, I can see the jobs results but not run.For Instance, Ad...

Question
Jobs
roles
Software Asset Management

Adobe Sign license metric update and monitor

Hello All,We are facing issue on license for Adobe Sign product, and the entitlement is having only user subscriptions (alongside per user, and per device). However, the actual agreement is Transactional licensing program (LTP) and the license metric...

Question

What SAM workflows are available in SNOW OOB

Looking for SAM documentation of what can and cannot be done in SNOW OOB

Question

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Author

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Linking SaaS License Management to Entitlement Rec...

Thursday

Running Jobs as a SAM Admin

Wednesday

Cannot find any information on entitlement error

Monday

SAAS Connector and the Entra ID AuditLog Payload

Monday

Is it possible to customise the Downgrade or Dual ...

Monday

Connect at events

Live on ServiceNow: Office Hours - Software Asset Management

Online 10/21/25

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Software Asset Management

Hot Topics

What's New in Zurich Release for Software Asset Management

Faith-Chia

What's New in Zurich Release for IT Asset Management for Financial Servi...

Faith-Chia

Implementation Leading Practices for SAM

Victor Paredes

Develop Your ServiceNow Partner Strategy

Victor Paredes

Put Gen AI to work for hardware and software requests using Now Assist

Piyush-Patel

Cluster (Hypervisor) Support on SAM Pro

SrinivasRamanu1

Getting Started

Welcome Guide

Product Checklist

Quick Start

Software Asset Management Path to Value

SAM - Recommended Implementation Sequence

FAQ

Measure and Grow

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

Live on ServiceNow: Office Hours - Software Asset Management

On Demand Events

Live on ServiceNow Webinar: Sett...

Tricia_Bakonyi

Live on ServiceNow: SAM Activati...

Shamile

Live on ServiceNow Webinar: SAM:...

Tricia_Bakonyi

Webinar: Getting Sassy with SaaS...

Tricia_Bakonyi

Webinar : The Software License C...

Ieshia Lilly

LOSN Webinar: The Software Licen...

Tricia_Bakonyi

Webinar: Oracle Licensing in SAM

Ieshia Lilly

Resources

What's New Blog

Release Notes

ITAM Content Library Contribution form

Entitlements

Store

Related Products

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Enterprise Asset Management

CMDB

CSDM

ITOM

Application Portfolio Management

ServiceNow Impact

Featured Software Asset Management: On Demand

Resolved! Reporting on computers with no installed software

Resolved! Enable auto-numbering for asset tag on Software entitlements

Live on ServiceNow: Office Hours - Software Asset Management

Let's connect together