Application Service is being renamed to Service Instance. At the same time, new classes - Data Service Instance, Network Service Instance, Connection Service Instance, Operational Process Service Instance, and Facility Service Instance - have been in...
Disclaimer Any statements, opinions and remarks made by me in this community post are personal. As such, they do not represent any official stand of my employer. The text here reflects my personal experience working nearly 11 years in the ServiceNow ...
We are pleased to formally release CSDM 4.0 as a DRAFT White Paper. The CSDM 4.0 Draft White Paper accounts for the further evolution of the Common Service Data Model. You will quickly notice the following additions to CSDM: New CSDM Domain - BUIL...
How do you measure 4 years since CSDM 4? Two million, one hundred two thousand, four hundred minutes Two million, one hundred two thousand, four hundred CSDM guidance so dear It has been a long time coming for CSDM 5. We have laughed together, we h...
First off big kudos to @Venni Mäkäräinen for his spot on CSDM & Request Catalogue - service offering and catalog item association article. This article expands on his work and provides the different service offering types and a model to identify them...
As part of my ongoing mission to help everyone in my family - and beyond - understand ServiceNow, I started writing a series of articles titled ELI5, which stands for Explain Like I’m 5. If you haven’t read the first one about Domain Separation, you ...
CSDM Migration CI's from Custom/Nonconforming Tables What if you already have CSDM related data but not in the recommended tables. How do you migrate from a nonconforming use into the CSDM. That process takes several steps but the most important step...
Application Services are essential part of the Common Service Data Model (CSDM). This article focuses on how to use Application Services for manually maintained Service Maps in the situation when Service Mapping is not deployed. Proper usage of Appli...
The new CSDM 4.0 comes with several changes, and one of them is introduction of a new Lifecycle attributes. The following video by Scott Lemm and Mark Bodman provides nice insight into this topic and future product strategy. What I would like to shar...
I have looked at the New Service Builder – available in the store, it is possible to install on your PD. Available from Service Portfolio Management -> Business Service A new user interface is showing in a new window, with relevant fields from the ...
CSDM (Common Service Data Model) is a very hot topic nowadays, and many customers are asking: how to get it implemented? This article provides high-level guidance for the CSDM implementation journey based on the discussions with various customers and...
Happy new year everyone! Good news, we are going to be improving the documentation coverage for CSDM this year, coinciding with our release of CSDM V5. To help our documentation team prioritize what our customers and partners need, we put together ...
Service Mapping is very important for the CMDB. Configuration Management needs to understand the business value of the infrastructure components in the CMDB. The fastest, easiest way to map application services is with Tag Based Service Mapping. T...
Dear reader, I strongly recommend reading the below publication alongside this article: - Application Service and Service Instance: What is new in Yokohama and CSDM v.5Please, make yourself aware of the new Service Instance entity! Introduction I...
The Digital Portfolio Management Community Hub has officially launched! This hub is dedicated to guide you on your DPM journey with articles, blogs and a forum to get all your questions addressed by your peers, and keep you updated on upcoming eve...
Community, I developed an application that may help you in your CSDM journey. I created a short video with information about it. If you have time, please help me by installing and testing it. Thanks in advance! https://www.youtube.com/watch?v=X2Rom_...
A few months ago, I published the community article „CSDM 4.0: (any) Status attribute vs. Life cycle“, which describes the way to approach „legacy“ status attributes and the new Life Cycle. In this article, I will focus on how to get the new Life Cyc...
Getting your CMDB aligned to CSDM may seem complicated and hard to do. Yet, many companies have been successful in making progress with CSDM and getting their CMDB to a satisfactory level. It takes time, effort, and careful planning. Unfortunately, t...
In my previous Community Article Application Services: How to use them? I have described usage of Mapped and Calculated Application Services. In this article I will focus on useful tips and tricks: How to control what Configuration Item classes are i...
