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Activity in CSDM
GRC task page : how to configure this functionality
How to configure a contributor in the GRC workspace
- Question
Question about SN scoped application mapping within CSDM 5
Hi SMEs, I am thinking how to best handle the below scenario:- We've built a scoped app in SN to manage/configure integrations more easily.- I would not consider this to be a Business App. It does not fulfill any major business capability, EA will no...
- Question
Managing Users with multiple instances in sys_user table
We have a requirement to record every employee’s Active Directory account in ServiceNow (sourced from Entra ID and/or on-prem AD). This is to support offboarding (ensuring all accounts are disabled/deleted) and to manage access extensions for account...
- Question
Resolved! should any CIs exist in the base cmdb_ci_service class?
Hello there! After a few months away, I'm finally able to turn my attention back to our service and service offering structure, and trying to align with the CSDM v5. However, I have a bit that I'm not sure if things are.. correct. Our implementation...
- Question
The multiple functions of Dynamic CI Group
As this is a recurring discussion it is a good topic to explain via different use cases. A Dynamic CI Group is a logical grouping of Configuration Items (CIs) that can be automatically populated (via CMDB Groups) and maintained based on rules, condit...
- Article
What is the value of defining "platform host" Business Applications
Hello Everyone, can anyone please help me see the value of defining the "platform host" type of Business Apps? My understanding is that for EA/design, the "platform app" level is most critical since those are the ones used for TCO/Rationalization/Cap...
- Question
Building Services for the 1st Time Lessons Learned
All - Soon our company is undergoing a zBoot, and we'll be re-launching our platform free from customization and with SN Discovery. What are the best practices to building out App/Business/Tech services since we've never done them before? The good ne...
- Question
Why “operationalizes / operationalized by” relationship not available as recommended by CSDM5
Hi Team, Why CSDM recommended relationship “operationalizes / operationalized by” is not available OOTB in system. What is the best way to create relationship between Business process and business capability? Thanks,KUMAR
- Question
Clarity on CSDM recommended relation between Business application and business process!!
ServiceNow CSDM 5 has following note:Business Application has a reference to Business Process. As of CSDM 5, the singular reference toBusiness Process is considered legacy and not recommended for use. Other options exist that allow for aone-to-many r...
- Question
How to convert a "Calculated application service" in to a tag based application service?
We have been using "Calculated application services" in our infra from a long time, now we are working on implementing "Service mapping". for cloud based apps - we are using "tag based application service" creation method and we have built tag based ...
- Question
ServiceNow Architecture and ROI: Why Features Aren't Enough
A big ServiceNow budget doesn't guarantee business value. If your teams still work in silos, your ROI gets buried under handoffs, duplicate work, and slow incident response. That is the core point behind Bill Martin's G2 review of ServiceNow. Inste...
- Article
operational configuration items
Hi folks, What operational configuration items can be selected and populated in the configuration item field on an incident or change request record?
- Question
how to recover my certificates after complete loss of my account
Hi everyone,I recently left the company I was working and I need help recovering my certificates. I do not have access to my account at all, as I used company's email to log in to nowLearning. Is there a way to access my account?
- Question
Is Depends on the only relationship type for Application Service to Application Service?
When reviewing CSDM 5 documentation it shows a relationship type of Depends on::Used by between application services/instance. In the text below, it mentions that the relationship type is specific and necessary between business application and it's i...
- Question
Stop Confusing Business Applications with Business Services: A Simple Guide for Everyone
One of the most common questions I hear in every CMDB or CSDM conversation is: “Should this go in Business Application, or should it be created as a Business Service and Service Offering?” This confusion happens everywhere — ITSM teams, application...
- Article
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| 02-18-2026 10:02 AM |
