I have a quick questionI received a request to change the relationship from Contained by to Depends on.The parent is the ApplicationThe child is the Application ServiceMy question is: I need to remove the Contained by relationship and replace it with...
Question 1 - What are the benefits when I link the service offerings with catalog items? Is it only for reporting (how many offerings are consumed) or anything beyond that? Question 2 - HereI see some discussion regarding 1 SO <> N Catalog , 1SO <> 1...
Hi everyone, We’re currently looking into how to get started with Service Mapping, but have encountered some challenges around barriers to entry, knowledge gaps, resource capacity, and scaling. To simplify the process and minimize upfront effort, we’...
Hi guys According to the CMDB 5.0 white paper (end page 19 -start page 20), I can read that the plugin(?) "PI2.0" - "will eliminate synchronization efforts between legacy configuration item statuses (intall_status,operational_status, hardware_status)...
Application Service is being renamed to Service Instance. At the same time, new classes - Data Service Instance, Network Service Instance, Connection Service Instance, Operational Process Service Instance, and Facility Service Instance - have been in...
There's a question:1 What is the main focus in the Foundation stage of implementing the CSDM framework?A. Preparing accurate business information for reportingB. Setting up relationships between technology and businessC. Identifying and populating ne...
Disclaimer Any statements, opinions and remarks made by me in this community post are personal. As such, they do not represent any official stand of my employer. The text here reflects my personal experience working nearly 11 years in the ServiceNow ...
Hi All,We have recently enabled lifecycle mapping in our instance, which has been applied across all relevant tables—including Server, Configuration Item, Hardware, and other classes. After validating the configuration, we observed several discrepanc...
We have an issue and I'm curious is anybody else has this issue or concern with their business application records. We could have a single business owner, but many times there might be a group associated with that business owner and as we have had m...
Develop an AI-powered SLA monitoring and reporting system that automatically retrieves, analyzes, and generates intelligent insights from ServiceNow incident data using AWS GenAI services.Architecture ComponentsAWS Services:S3: Data lake for storing ...
Most implementations of the Common Service Data Model (CSDM) begin with IT services. But in real enterprise and government environments, IT is only one part of the bigger picture. For my customer, we faced a challenge: how do we align HR and other b...
Hello all, Good day!!I am working with Service Mapping currently and I have 2 questions to get clarified. So, while configuring the business application, we are considering the "Architecture type" field on it, If the Architecture type selected is Pla...
The business CSDM folks have suggested they were told that naming the Technical Service Management and Service Offering could have the same names. On the cmdb deduplication tasks we are now getting tasks that show duplicate CI values for Business Ser...
Can multiple service offerings be mapped to a single service instance? eg: there are many support groups managing various services related to SAP Successfactors.
Does anyone have CSDM - OKTA example? OKTA can be considered as a Business Application and also be represented as Technical service. Does anyone has any inputs?
