I have a quick questionI received a request to change the relationship from Contained by to Depends on.The parent is the ApplicationThe child is the Application ServiceMy question is: I need to remove the Contained by relationship and replace it with...
Question 1 - What are the benefits when I link the service offerings with catalog items? Is it only for reporting (how many offerings are consumed) or anything beyond that? Question 2 - HereI see some discussion regarding 1 SO <> N Catalog , 1SO <> 1...
Hi everyone, We’re currently looking into how to get started with Service Mapping, but have encountered some challenges around barriers to entry, knowledge gaps, resource capacity, and scaling. To simplify the process and minimize upfront effort, we’...
Hi guys According to the CMDB 5.0 white paper (end page 19 -start page 20), I can read that the plugin(?) "PI2.0" - "will eliminate synchronization efforts between legacy configuration item statuses (intall_status,operational_status, hardware_status)...
There's a question:1 What is the main focus in the Foundation stage of implementing the CSDM framework?A. Preparing accurate business information for reportingB. Setting up relationships between technology and businessC. Identifying and populating ne...
Hi All,We have recently enabled lifecycle mapping in our instance, which has been applied across all relevant tables—including Server, Configuration Item, Hardware, and other classes. After validating the configuration, we observed several discrepanc...
We have an issue and I'm curious is anybody else has this issue or concern with their business application records. We could have a single business owner, but many times there might be a group associated with that business owner and as we have had m...
Develop an AI-powered SLA monitoring and reporting system that automatically retrieves, analyzes, and generates intelligent insights from ServiceNow incident data using AWS GenAI services.Architecture ComponentsAWS Services:S3: Data lake for storing ...
Hello all, Good day!!I am working with Service Mapping currently and I have 2 questions to get clarified. So, while configuring the business application, we are considering the "Architecture type" field on it, If the Architecture type selected is Pla...
The business CSDM folks have suggested they were told that naming the Technical Service Management and Service Offering could have the same names. On the cmdb deduplication tasks we are now getting tasks that show duplicate CI values for Business Ser...
Can multiple service offerings be mapped to a single service instance? eg: there are many support groups managing various services related to SAP Successfactors.
Does anyone have CSDM - OKTA example? OKTA can be considered as a Business Application and also be represented as Technical service. Does anyone has any inputs?
Hello Community, I have a question regarding the Application Service class. In most data model examples I've come across, Application Services are typically tied to specific environments—for instance, SN Incident PROD or SN Incident UAT. Recently, th...
Hi all,I need to add a new Relationship (as show in the screenshot) in order to pull through Environment data. I have this working without issue on our Default view of the form as a Related List, however cannot find information as to how to do achiev...
Hi,Has anyone integrated Omada with ServiceNow to synchronize groups and group members from Omada to ServiceNow?Is there an OOB approach? Is SCIM v2 suitable and, if so, could you share setup steps for both ServiceNow and Omada?Thanks.
