Copy Change Requests

[SimranK93838843]

I have an UI action called copy change which copies all the tasks and some of the fields from original change but to move further in state from new to access we need peer review button to click on to generate peer review task and move further for approval and implementation but copied change doesn't have peer review button to move change further.

can anyone help me with modifying or creating new UI action for copying change with some fields and also the custom buttons which help in state transition.

UI action to copy change is in change management for service operation workspace scope and other UI actions like peer review is in global is that causing the issue let me know.

Thank you!!

[Mark Manders]

Something goes wrong with copying, but without the code, we don't know what. Your UI actions have conditions. So the 'peer review' button should show at the same phase on the copied change as on the original one. Otherwise, something goes wrong with copying.

But again: without the code of your ui actions, there isn't much we can do, since you are talking about custom ui actions.

[SimranK93838843]

Hi @Mark Manders 

thank you for responding.

Please refer below script which i have added in copy change UI action which i created in Global scope.

Condition : gs.hasRole('itil') && current.isValidRecord()

Script: 

copyChange();

function copyChange() {

    //Get the current sys_id value for querying

    var chgID = current.sys_id.toString();

    //Initialize new change for insertion

    var newChange = current;

    newChange.number = getNextObjNumberPadded(); //Get next change number

    newChange.requested_by_date = 'NULL';

    newChange.start_date = 'NULL';

    newChange.end_date = 'NULL';

    //newChange.calendar_duration = 'NULL';

    newChange.opened_at = current.opened_at;

    newChange.opened_by = current.opened_by;

    newChange.sys_created_on = current.sys_created_on;

    newChange.sys_created_by = current.sys_created_by;

    current.insert();

    //Copy attachments for this change

    if (typeof GlideSysAttachment != 'undefined')

        GlideSysAttachment.copy('change_request', chgID, 'change_request', newChange.sys_id);

    else

        Packages.com.glide.ui.SysAttachment.copy('change_request', chgID, 'change_request', newChange.sys_id);

   }