Hi Kevin, sorry for the late reply. Here is a link to the ui action: now/nav/ui/classic/params/target/sys_ui_action.do%3Fsys_id%3D8513fcd0773b301027aae297cd5a9968The UI action calls a function from script include (SOWITSMCommonClientUtils) that is ex...

Got it. Have you looked into dictionary override ? It is a convenient OOTB solution that can help with adjusting the reference qualifier of a field.

Hi Pooja, the UI action uses the ACL as a way to determine if it should be visible or not. I would recommend comparing your ACL from an instance that was not yet upgraded with this instance.Hope this helps!Cheers,Alex

Hi Paulo, this may sound obvious but wanted to confirm that basic, have you enabled the email sys_property 'glide.email.read.active' that allows for inbound emails to be processed and the email sys_property that identifies a forward email 'glide.emai...

Hi Kevin, Not sure if that is your situation, but the error message you mention suggest no group is stored in the current record assignment_group field (Which means the incident record was created without an assigned_group or somehow removed). If you...