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Alert created. Maintenance was initially false, then immediately set to true. After that updated to false the escalation notification should have to work as the alert is in open state
Ho can i connect the al_hardware table to the "sys_history_line" table to report the field value changes showing old value and new value.I have created an database view but i am getting only hardware table field not from the history line table   
when creating new template in catalog builder the option "selected topic" is not available in the restricted selection section
Does Release number is searchable by default through Global Search ?
need to update the existed form ticket variable earlier it one of the variable type is refrence later it got update to single select as the result the value of the variable change to sys_id. So now the task is to convert the sys_id into name. it only...
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