You can enforce this by preventing Screening unless a Cost Plan exists. The simplest way is to use a Business Rule or Flow that checks for a Cost Plan record and blocks the Screening action with a message if it’s missing, or hide/disable the Screenin...
Retroactive start means the SLA starts counting from an earlier time in the past, while retroactive pause means the SLA ignores time in the past when the pause condition was already true. For example, an incident is created at 10:00 AM with an 8-hour...
This is not working because a button in an email cannot run a UI Action, as UI Actions only work inside the ServiceNow application and not from emails, and email scripts run only when the email is sent, not when the button is clicked. The correct way...
This error happens because ServiceNow is sometimes not able to link the approval to your Birth Certificate Request record. Even though the Approving field is already added on the form, it must be a reference field pointing to the same table and it mu...
The Post Incident Review tab is shown by OOTB role-based configuration, which is why you cannot find a related list name or sys_id to hide it using a Client Script. Client Scripts do not work well for related lists, and they are not supported at all ...
