Hi Team,I am working on the report “Count of Escalation Rate to Tier 2/3” and tried creating it using the sys_audit table.Currently, I am filtering based on assignment group using the below sys_ids:Tier 2: 25a066f41b7c0290adcd42e2cd4bcb1bTier 3: 6232...

Hi, We are currently working on the implementation of 50 Platform Analytics reports, distributed among a team of 5 members(developers), with each member responsible for 10 reports.All reports are intended to be integrated into a single dashboard, whi...

Hi,I created a column report with weekly intervals, but the X-axis is displaying too much data starting from 2023. To limit the data, I updated the filter to Weekly view – Last 1 month (Created on or after last month).However, the report is still sho...

Hi, I have a requirement on performance analytics reportMetric:MTTD (Mean Time to Detect) for P1 and P2 tickets using passive monitoringCriteria:Measure the time taken from New → Resolvedstate.Goal:15 minutesMeasurement:Report the Minimum, Average, a...

Hi, I am trying to implement a Resolved Date breakdown in Performance Analytics reports. I attempted to achieve this using Bucket Groups, but it is not working as expected.Could you please help me understand whether this is possible in Performance An...