User Activity
Hello all,When we implemented ServiceNow about 3 years ago, many ServiceNow roles were not correctly assigned/ implemented in phase 1 of the implementation. So far I found I can't delete, update any KB articles in Draft status. Also, some features in...
Hello All,Recently, I found two KB articles with same content with minor update to the latest one (created by vendor when we implemented ServiceNow about 3 years ago). We're planning to update the current one and retire the old one. However, since th...
Hello all,We have various IT personnel creates KB articles for both IT Knowledge Base and Self-Service portal (for everyone outside of IT to access). With roles and responsibilities change in the organization, some of the KB article authors wanted to...
01-23-2025
Hello, I'm not sure what happened after Xanadu upgrade, I found that when I retired a KB article, now it went to Pending Retire. Last week, not sure how I got there, but I accidently found the KB article showed Pending Retire with Approve button. I h...
Hello,Our ServiceNow contains two knowledge bases - IT and Self-Service.* IT - for IT personnel access and create KBA* Self-Service - for everyone (including non-IT folks) to access self-help...etc.I created a KBA a while back under IT knowledge base...
