Requirement Overview: I want to display the ideas that are submitted for a specific module on an idea portal.   Solution: 1. Download and install the sn_ppm_imd plugin 2. Navigate to Idea > Idea Module Create a new Idea Module to separate idea portal...

Requirement Overview: If I want to attach the email that was forwarded to ServiceNow (which did not create a case) to the Resend your email notification, so that the recipient knows which email it was that did not create a case.   Solution: 1.  Navi...

Requirement OverviewThe core objective is to automate the extraction of modified user attributes from the Lifecycle Event (LE) Case and its associated records. When a transfer occurs, the system must: Identify the specific fields changed (e.g., Depar...

Requirement Overview:In ServiceNow Lifecycle Events, activity sets can occasionally become stuck in an Awaiting Trigger state, preventing the progression of HR cases. The objective was to develop a Fix Script to manually retrigger these activity sets...

Requirement Overview: In ServiceNow HR Service Delivery (HRSD), Lifecycle Events are the engine behind complex processes like enterprise onboarding. However, as business requirements grow, you might find that your 26th Activity Set simply refuses to ...