At ServiceNow, we believe that truly understanding customer needs is the key to creating tools and experiences they’ll love. The team I lead, the UX Research and Insights team (UXRI), dives deep into ...
The Adaptive Governance Framework An extension of The Governance Topology Table of Contents 1 - Introduction 2 - Disclaimer 3 - Ideation types 4 - Demand Dimensions 4.1 - On Normal and Minor demands 4...
We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is taking t...
The Governance Topology A Fundamental Framework for Mapping out Governance Table of Contents 1 - Introduction 2 - Disclaimer 3 - Why Introduce The Governance Topology 4 - What is The Governance Topolo...
With the Yokohama release, ServiceNow introduced specialized AI agents that optimize operations. These agents handle both repetitive and complex tasks, boosting efficiency and allowing employees to fo...
Learn how to articulate the value of Autonomous IT and help customers boost operational efficiency, reduce costs, and minimize risk through autonomous IT decision-making on a single, unified AI platfo...
Data Governance is a key part of ServiceNow technical governance. It defines the standards and practices for owning and managing data assets created, stored, and processed on the Now Platform. Agentic...
We're invitingServiceNow users to be a part of our UX Research Panel and help shape the future of ServiceNow's products. Your voice matters—and we want to hear it. The product spaces we are currently ...
Are you a Service Desk Manager (or similar role)? We’re looking for customers to share their insights on how we can create a better experience for managers and agents in blended human–AI teams. By joi...
OverviewKnowing which groups or agents have been previously assigned to a task is paramount, but there is no need to customise your instance for that. For some reason I have seen many times customers ...
Learn how AI Agents can simplify partner deal registration. Accelerate success with smarter, AI-driven processes: AI Agents can now submit deal registrations on your behalf, saving you time, reducing ...
Join us to learn how to set up your organization to log support cases and receive important email notifications about your instances. We’ll walk you through the ServiceNow support model, SLAs, and all...
Why implementation matters . . . The numbers are staggering 100's of billions wasted/lost on digital transformation - not because of the technology - because of the execution. In our recent AI learnin...
Master smarter partner selling with ServiceNow Ignite. Discover how to put customers first, overcome objections with confidence, and perfect your pitch to drive real results with Ignite for partners. ...
At ServiceNow, we believe that truly understanding customer needs is the key to creating tools and experiences they’ll love. The team I lead, the UX Research and Insights team (UXRI), dives deep into ...
Note: To request for early release to the Zurich release, please log into Now Support (HI) Service Catalog and follow the section below “How do I Self-Register Early Release”. Why do we provide early ...
ServiceNow Licensing Models -> Licensing & Subscription Overview ServiceNow’s model is subscription-based and custom‑quoted, tailored to an organization’s size, geography, applications, and support ...
In a world of scroll, scroll, ‘click’, and speeding the video to 2.5. . . to get through it faster, Instructor Led Training (ILT) is the Unicorn 濾 you didn’t know you needed. And it’s becoming increas...
Get ahead. Grow. Shine. Become a ServiceNow Rising Star. If you enjoy sharing your experiences with others then this program is for you. You can become a 2025 ServiceNow Rising Star when you submit yo...
Customer Service Management just got a major glow-up in the Yokohama release! Agents can now manage voice interactions right inside their workspace, with built-in call controls like transfer, hold, mu...
Overview: Financial Services Loan Operations application is a solution in Financial Services Operations that supports personal and business loans. This solution enables your financial organization to ...
Path to Becoming a High-Impact ServiceNow Business Analyst / Business Process Consultant (BA/BPC)Who is a BA/BPC?A Business Analyst (BA) translates business needs into technical solutions.A Business...
Ready to elevate your demo game? Discover how DemoHub Unlocked can help you find, customize, and deliver powerful, value-driven demos—faster and smarter—with the ServiceNow AI Platform. Start now: HER...
We’re inviting professionals like you to join our AI Research Panel—where your insights help shape the AI experiences of tomorrow. By becoming a panel member, you’ll gain early access to upcoming rese...
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ILT: the Endangered Species That Still Teaches Bes...
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Plano de OCM em Projetos de Implementação ServiceN...
