We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the worl...
At ServiceNow, we believe that truly understanding customer needs is the key to creating tools and experiences they’ll love. The team I lead, the UX Research and Insights team (UXRI), dives deep into ...
The Adaptive Governance Framework An extension of The Governance Topology Table of Contents 1 - Introduction 2 - Disclaimer 3 - Ideation types 4 - Demand Dimensions 4.1 - On Normal and Minor demands 4...
We’ve seen that one of the hottest topics at ServiceNow Knowledge 2025 (K25) is how to put AI to work in ServiceNow. The AI Agent, AI Workflow Data Fabric are the key approaches ServiceNow is taking t...
The Governance Topology A Fundamental Framework for Mapping out Governance Table of Contents 1 - Introduction 2 - Disclaimer 3 - Why Introduce The Governance Topology 4 - What is The Governance Topolo...
Telecom and manufacturing teams need robust order, asset, and field workflows—fast. ServiceNow’s push into industry-aligned solutions means you don’t have to start from zero. Pre‑configured data struc...
Are you passionate about shaping the future of ServiceNow’s Knowledge Graph tool? We’re conducting a research study to understand how customers set up or manage Knowledge Graph and to evaluate new des...
Citizen development thrives with clear boundaries. Start by defining who can build what: business creators work within pre-approved data models and spoke libraries; platform engineers curate component...
OverviewIn standard Reporting there was an increasing number of dashboards -or homepages if we date back to the origins of ServiceNow- created over the time. People often built their own dashboards, s...
Great low‑code outcomes start with the right primitives. App Engine provides the workspace for modeling data, UIs, and experiences; Flow Designer orchestrates logic with reusable subflows and human ap...
Delivering the Future of Workplace Experiences with ServiceNow Last week, I hosted a live demo focused on Workplace Service Delivery (WSD) — and it was an exciting look into how organizations are tr...
Low‑code isn’t a shortcut; it’s a strategy. On ServiceNow, low‑code translates into faster time‑to‑value with enterprise guardrails, thanks to App Engine’s governed development experience. You get reu...
OverviewPlatform analytics was released in Xanadu as the replacement for the standard Reporting used in ServiceNow. During the Yokohama and Zurich releases it has received multiple improvements, but m...
A zero service desk aims to eliminate manual ticket handling by support agents, leverage AI and automation for self-service, request fulfillment, and issue resolution. It also needs detect and fixing ...
OverviewAlthough the "Web service access only" checkbox in the user profile used to help us recognise which users were created for API calls, this was not powerful enough to differentiate if the user ...
CSDM is ServiceNow’s standardized, best-practice framework for organizing and relating service-related data within the ServiceNow platform. It provides a common language and structure for defining ser...
When it comes to security there is no thing such as "too many measures" we can take. Infected files spread viruses from one device to another rapidly and in an organisation this may result in massive ...
Build industry selling expertise with ServiceNow solutions, and showcase your growth with stackable credentials: Associate, Practitioner, Professional, and Expert. Start learning on ServiceNow Univers...
What’s on Your CreatorCon Wishlist for Knowledge26? CreatorCon is the ultimate community-powered experience at Knowledge! It’s a high-energy space where developers, admins, architects, and tech enthus...
We value your expertise and insights! Help us shape the future of AI in ServiceNow by taking a 20-minute survey. Your feedback is crucial as we prioritize the development of new AI features and improv...
OverviewWhile we all wait for RaptorDB to be released on all instances, it is always great to remember there is a feature that allows us to speed up the form loading on any record. Users can change th...
Learn how to confidently Sell, Solve, and Deliver CRM to drive meaningful business value. Start learning on ServiceNow University: https://learning.servicenow.com/lxp/en?id=learning_course_prev&course...
What stood out to me is how real Hardit was about the journey. He started small — answering questions, sharing on YouTube — and that consistency is what opened the door to being named a Rising Star, t...
We’re pleased to announce the long-awaited new wave of ServiceNow Community Rising Stars. You may wonder, what makes Rising Stars incredible? They are ServiceNow practitioners from all over the worl...
Learn how to articulate the value of Autonomous IT and help customers boost operational efficiency, reduce costs, and minimize risk through autonomous IT decision-making on a single, unified AI platfo...
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ILT: the Endangered Species That Still Teaches Bes...
