The OOB Esignature Approval functionality is available on Classic UI, wherein while approving, the approver need to authenticate using username and password. The same functionality is not available on the Service Operations workspace (SOW) OOB as the...

Do you want your agents to receive a push notification with different ringtone when a VIP caller raise an incident OR a different ringtone for some combination of category/subcategory? If yes, follow the article   1. Open the Push Message Content rel...

This is a Agent Mobile Application which allows Walkup Admins/Walkup Managers to easily manage entire walkup management  on mobile apps. This is a applet which allows :   Create a walkup reason in wu_reason table.Associate the newly added walkup reas...

This application generates QR code based on the logged in user's email.   1. This application contains widget, which is called on now mobile through /mesp portal. 2. The widget has instance options which allow the developers to generate QR code based...

User criteria is available for "Applet Launchers" with Xanadu release on "Now" and "Agent" mobile app. This was a long pending demand from many organizations, earlier the applet launcher's visibility was only controlled by roles. Now with the User cr...