ServiceNow Impact: What's New in the Zurich Release

[Harsha Neerchal]

We are excited to announce a host of new ServiceNow Impact capabilities in the Zurich Family Release! Here are some of the key changes that we've made:

Gen AI Powered Root Cause Analysis in Instance Observer

For customers on our Impact Total plan - turn your performance KPIs in Instance Observer into a plain English summary that quickly tells you what you need to know when you're troubleshooting an incident.

Note: To access this feature, you do NOT need to have a Pro+ SKU

Gen AI Powered Outcome Summarization

Generate an easily digestible summary of where you stand with the key business KPIs that are tied to your ServiceNow investment.

Note: To access this feature, you DO need to have a Pro+ SKU (from any ServiceNow product). You'll also need to upgrade to the September Store Release version of the Impact Store App!

Instance Observer Alerting & Notifications for Impact Guided

Guided customers - great news! You now have access to the most commonly used alerts in Instance Observer, and can set up notifications using any communication channel you'd like.

Here's the types of things you can now get alerted to:

📉 If your instance isn't performing

🛑 If data isn't flowing the way it's supposed to

😫 If your system is getting overloaded

⌛ If your scheduled tasks are getting stuck

Faster setup for the Impact Store App

Getting started with Impact right on your instance just got easier! If you haven't heard about the Impact Store App yet - check out our post HERE to learn more and click HERE to see a short video showing you exactly how to set up the app. 🚀

Impact for Domain Separated MSPs

If you're an MSP with domain separation enabled on your instances - we have a fantastic update, you can now buy Impact! We know this has been a LONG time coming, and couldn't be happier that Impact is now available to the entire MSP ecosystem. 

Impact for SPP-SG

If you're a regulated markets customer in Singapore in the SPP-SG environment, great news! Impact is now available to you for purchase, hosted in our SPP-SG datacenter.

If you're looking for more information on the Zurich Release, or have more general questions about ServiceNow Impact, check out some of the links below:

For more detailed information on our new features:

Zurich Release Notes

Gen AI Powered Root Cause Analysis

Alerts in Instance Observer for Guided customers

For more videos showing Impact best practices:

ServiceNow Impact YouTube Playlist

To stay up to date on the latest Impact features and get direct access to the Impact Product team:

Impact Monthly Webinar & Office Hours Registration