Change Management

Community Alums · a month ago

Hello Everyone, i have come across this question been confused with the question. would appriciate the help.

Risk is configured by default, to calculate Risk = High for a change that is scheduled with only 3 days lead time. Your customer’s change policy
requires that changes be requested with 5 days lead time.
How would you satisfy this requirement?
A. Update the Risk Property for Insufficient lead time
B. Update the Risk Assessment Matrix for Insufficient lead time
C. Update the Calculate Risk UI Action
D. Update the Risk Matrix for insufficient lead time
E. Update the Risk Condition for Insufficient lead time

Nikhil Bajaj9 · a month ago

Hi @Community Alums ,

Correct Answer is E.

To satisfy the customer's requirement, you would update the Risk Condition for Insufficient lead time (Option E) because this is the specific configuration element that defines how lead time impacts the calculated risk. By adjusting the conditions within the Risk Condition for Insufficient lead time, you can set the threshold to 5 days, thus ensuring that changes with less than 5 days lead time are appropriately assessed.

Why other options are incorrect:

A. Update the Risk Property for Insufficient lead time:

Risk Properties define the overall risk assessment framework, but the specific logic for lead time is handled by Risk Conditions.

B. Update the Risk Assessment Matrix for Insufficient lead time:

The Risk Assessment Matrix defines the combinations of Impact and Risk, while the Risk Condition defines the specific business rule and script that triggers a particular risk level.

C. Update the Calculate Risk UI Action:

The UI Action triggers the calculation but does not contain the logic for how the risk is determined based on factors like lead time.

D. Update the Risk Matrix for insufficient lead time:

Similar to option B, the Risk Matrix is for combining Impact and Risk, not for defining the specific lead time rules.

If my ansswer helped you, please mark it - solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

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Dr Atul G- LNG · a month ago

Hi @Community Alums

Hope your issue is resolved.

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG · a month ago

Hi @Community Alums

If you noticed, I had given the correct answer in the first place, but you didn’t accept it. Is my answer wrong?

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Nikhil Bajaj9 · a month ago

Hi @Community Alums ,

If my answer helped you, please mark it- solution accepted.

Regards,

Nikhil Bajaj

Please appreciate my efforts, help and support extended to you by clicking on – “Accept as Solution”; button under my answer. It will motivate me to help others as well.
Regards,
Nikhil Bajaj

VishwanathN6505 · Friday

Can we use the Risk condition configuration for insufficient lead time by not enabling change to be submitted at all?

Dr Atul G- LNG · Friday

Hi @VishwanathN6505

It is already there OOTB.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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