Hi Community,I’m currently working on a project where our users initiate chats via Teams, which are then routed to agents using Genesys Cloud. We are looking to leverage Now Assist (Generative AI) within ServiceNow to provide our agents with Chat Rep...
unable to open my pdi showing "You're waitlisted for an instance. You'll receive an email as soon as one is available" from past two days
Can anyone guide on how to use A2A protocol to connect ServiceNow Agents with third party Agents or vice versa. Can anyone guide on how to use A2A in between 2 different ServiceNow instance to integrate between 2 Agents? Where do I get/configure OAut...
Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...
Hello Community, i am trying to create my own MCP server in servicenow which will be consume by other external application to access the incident summary. i followed the docs and setup a oauth authentication, but tools added in the MCP server are not...
I am creating a skill with the goal of replicating the summarization of the incident table but for Task and RITM. How can I have it presented in the UI action in the same way as in Incident?
Dear experts, With an example, if someone could elaborate how to use the Execute skill in the Flow Designer. It asks for a Skill Config, ChatGPT tells it is a JSON field, so not sure what data must be passed and how? Let's say if my trigger is a ...
I see that admins are able to use some of the now assist for creator skills (flow recommendation, code generation & assist). As per documentation, users need now assist creator role to access the skills. Anyone faced this issue and how to fix it?
Iam trying to develop the flow designer by using the now Assist prompt,But there is one issue iam facing with the ask for approval condition,where iam unable to add the logics by today using the prompt, please suggest how to add the conditions inside...
Hi All, I am currently testing one of the AI Agents and working on enhancements related to case creation. We have multiple versions of the List of Steps. Yesterday, we migrated a few update sets, and those update sets also included multiple versions ...
Hi Everyone, I’m currently working on integrating Now Assist Panel within ServiceNow UI Builder (Next Experience) and had a few questions. I’d really appreciate guidance or any best practices from those who have implemented this. Here are the are...
I am aiming to implement a seamless 'Action-First' experience for IT Service Catalog requests. When a user types a prompt like 'I want to order a new laptop', I want Now Assist to trigger the fulfillment process immediately. I am seeking clarificatio...
I need personal help, In my company I was given the responsibility of being the first to learn about AI, contact clients, and develop possible solutions. Please indicate the best way for me to develop in this area, how you did it if you have a study...
Hello, I am currently in the Implementation Specialist course for ITSM. I have a task to download an XML project plan from Now Create Portal. But when I login to my now create, the landing page is different from that of the instructions. please how c...
Hello Everyone, Is it possible to disable the View AI steps?, it is just showing the logs of which AI agent or topic has been executed. It is showing in AI agent studio testing page and NAP
