Hello SNUG Members!   We're excited to launch our next in-person Minnesota SNUG, on November 6th, 2025 in Eagan, MN!   This meeting will feature an exciting agenda of user speakers, updates from ServiceNow experts, and community discussions with peers. The agenda is in development, so check back for more details. We will have a pre-SNUG workshop to start our day as well, our topic is TBC.   ***We are looking for customer speakers, if you would like to speak, please reach out to Melissa.Romolton@servicenow.com***   SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers.  Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.     Join us at the SNUG to:  · Get valuable tips and learn best practices   · Hear important updates from ServiceNow    · Network and collaborate with your peers     You will have the opportunity to network with your peers during breaks, lunch, and afternoon networking. Get ready to leave energized to make work, work better! Register now to secure your space and keep updated as the agenda grows!   We look forward to seeing you there!   **To ensure selected partner sponsors receive the most value from their SNUG event investment, we ask that non-sponsoring partners not attend events. At any time before or during an event, a non-sponsoring partner may be asked by a member of the SNUG steering committee to not attend or leave a SNUG meeting. Our guidelines are intended to ensure partner sponsors and customers get the most value from participating in SNUGs.   ... View more

Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

I have just recently enabled and rolled out NowAssist and using the functions like Incident Summarization, Closed Notes creations, AI KB creation, AI search for the service portal and virtual agent. What I've been struggling with is how to accurately understand the analytic metrics. Management would like to see how we are getting our ROI on this large investment, and I feel the NowAssist analytics is lacking and not every intuitive to understand. So I'm hoping that someone maybe with some more experience with the NowAssist functions, would be interested discussing some tips and tricks or pointing me to areas that would help me?    I'm sure we all struggle with this next one, is getting users to use the new tool! I was wondering if people have suggestions on ideas they did to drive adoption of the tool, to use the self-help searching of the KBs to maybe resolve their issue before they just open a ticket? ... View more

Hey all! Anyone been following the upcoming changes with the start of the new Minnesota Consumer Data Privacy Act which takes effect July 31st? I'm wondering what options are available for anonymizing CSMR records to retain metrics, but adhere to the Act standards. Appreciate the input! ... View more

@swnewton @Melissa Romolto or @Alex Russo can you all change the image on right to new state flag?   ... View more