What SAM workflows are available in SNOW OOB
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Tuesday
Company is not ready for SAM Module. Looking for documentation of what can and cannot be done in SNOW OOB
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Wednesday
Hi @slettend,
what exactly is your question?
For the SAM module, please refer to these links:
Software Asset Management (SAM)
ServiceNow SAM: Overview and Demo
Software Asset Management | Getting started
PS: please do NOT call it SNOW 😉 it's either SN, ServiceNow or Now...
/* If my response wasn’t a total disaster ↙️ ⭐ drop a Kudos or Accept as Solution ✅ ↘️ Cheers! */
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Friday
Hi @slettend ,
Out-of-the-box, ServiceNow SAM provides standard processes like software reclamation, removal candidates, reconciliation, and entitlement/license management. These are fairly minimal by design, since most organizations need to tailor asset and SAM processes to their own governance.
For details, you can refer to the official docs:
https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...
Add a Software Removal Candidate : https://www.servicenow.com/docs/bundle/zurich-it-asset-management/page/product/software-asset-manage...
Software Asset Management Process Guide https://www.servicenow.com/community/s/cgfwn76974/attachments/cgfwn76974/it-asset-management-forum/7...
I also came across a relevant community discussion on this topic which might help:
https://www.servicenow.com/community/itsm-forum/anyone-has-the-oob-work-flow-for-asset-management-se...
Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.
