Logging out using SSO and logging in back again.

Hello folks, 

I'm facing an issue with a particular configuration in SSO.

Problem:

When users log out of ServiceNow and try to open a new window in browser and log back in again, it neither prompts to ask login creds nor the Idp login page is presented again.

Is this how it's supposed to work once you use SSO to login. Is this the default behavior? The client said this didn't happen before until they upgraded their instances and that, it is happening on all environments. Honestly it's very confusing as to what they are saying.

I think their Idp is ADFS. I have been put on this project since I implemented a SSO integration before with Microsoft Azure. I noticed their field value in Idp record "Identity Provider's SingleLogoutRequest" was empty. When I had implemented SSO, I too kept this as empty. Does this have any significance in what needs to be acheived?

As far as the core functionality is concerned it seems to be working fine. The users can login using SSO and when logging out, they are redirected to the Idp's login page. In the instance their Idp record looks fine and all details are populated and valid. 

Would appreciate your inputs. 

Thanks, 

Hamad

@Ankur Bawiskar

@Maik Skoddow 

#Integrations #SSO #SAML