Here is the recording of our June 3rd meeting.  I want to thank Gina Kim, VP of Global Communications & Brand at Jacobs Solutions, and Andy Guerriero, Associate Director of Digital Workforce Experience at Bristol Myers Squibb, for sharing their insights and answering questions about their decisions, technologies, and staffing/governance models that made them successful.  I also want to thank the other members of the Jacobs Solutions team, such as Davide Stoner and Amanda Robichaud, for answering so many questions in the chat.  ... View more

This special interest group (SIG) is comprised of customers who have already replaced or are interested in replacing their legacy intranet portals with ServiceNow.  We meet quarterly and boast over 1,400 members.  Meetings are intended to act like virtual SNUGs for sharing advice and professional networking.  Any customer may join this SIG and become a member by registering for any of our meetings using the links below.  (These events are not open to partners.)   Meetings generally include important announcements, a customer guest speaker or panel, product feature updates, expert advice, and helpful resources.     February 12, 2025 - Registration Link   June 3, 2025 - Registration Link   September 9, 2025 - Registration Link   November 4, 2025 - Registration Link   If you are already a member of this SIG and wish to leave so you do not receive future communications, please do not register for any events and fill out this form.    ... View more

I am thrilled to direct everyone to these world-class examples of exceptional employee experiences!   ServiceNow corporate summary announcement   Announcing the Winners of the 2025 Best Employee Portal Contest (detailed blog with graphics post)   ... View more

As part of the 2025 Best Employee Portal Contest (BEPC), ten customers entered their Unified Experience Platforms (a.k.a. modern intranet portals*) powered by EC Pro and the ServiceNow Platform.  I am highlighting these ten videos to inspire all the members of our group - whether you are currently designing your modern intranet portal or looking for ideas to improve your existing experiences employee.  Several of these are the "hype" videos customers created to introduce their employees to their new digital front doors and they are excellent examples of organizational change management.  For those readers currently in the middle of your portal projects, I hope these get you excited about your opportunity to make a big splash and introduce your employees to your new modern intranet portals soon!   Many more videos and valuable assets will be released as part of the BECP later this summer after we announce the winners at K25!  Stay tuned!!   *ServiceNow provides a comprehensive Unified Experiences Platform when you combine EC Pro with NOW Mobile, conversational interfaces, extended search, Now Assist, service management, integrations, and App Engine.  The modern intranet portal is one (very important, obviously) component of this overall consolidated UX.   Morningstar, a financial services publication company operating in 29 countries with 9,500 employees Courtney Kipper, Digital Communications Director   Danone, a multinational food products company with 95K employees Thais Taylor, Digital Workplace & Employee Experience   Jacobs Solutions, an global business services company with 45K employees Amanda Robichaud, Director of Global Internal Communications   Vail Resorts, a mountain resort company with 41K employees at peak season Rafael Bryan Nunn, Sr. Manager HR Technology   Freedom Mortgage, a financial lending company with 11,500 employees Paul Thorson, Director of UX/UI   Lamb Weston, a multinational food processing company with 10,500 employees Jolanda van de Linde, Global Manager ServiceNow   Community Health Network, a healthcare organization with 17K employees Shawn Miller, Intranet Development Manager     Sailpoint, a software company with 3,000 "crew members" Bobby Melchor, ServiceNow Development & Architecture Manager   Rate.com, a financial lending organization with 6,000 employees Haily Wineland, IT Operations and Process Manager   Gallo, a winery and distributor with 9,000 employees Oscar Mateos, Platform Developer Lead ... View more

Many times organizations want to enable their employees to share select news and announcements on their personal social media accounts.  Watch this short video to learn about a custom solution that allows them to do this.  ... View more