Special Interest Groups

Featured Where Do You Start? (Office Hours Reminder)

One of the most common questions in a large ecosystem like ServiceNow is simple: where should I start? There are multiple entry points. Some people begin as admins. Others come for development, project management, consulting or business analysis. T...

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Featured Figma updates: Yokohama release

The Now Platform® Yokohama release introduces updates to the platform that help you put AI to work with new AI agents and more automated workflows. Explore the release notes to learn what's new. On the Figma community, the Yokohama release include...

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Featured Welcome to the ServiceNow.org for Nonprofits Community Page!

Hey! Thanks for joining our community for ServiceNow Nonprofit Customers. This is a space just for you to ask questions, share information, gain insight/learn and network with each other. The ServiceNow.org team will also be engaging on this platfo...

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Featured Your Intranet: Old, Crippled, Broke, and Alone

This epitaph was inspired by John Frazer of Golden, Colorado. Intranets, as the initial launch points of employees’ days, emerged in the 1990’s (Frazer died in 1894) and many offer the same experience they did back then - irrelevant and outdated cont...

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Featured AI Learning Days session recordings

The wait is over! Find links to recordings from our first-ever AI Learning Days event below! Thank you to everyone who attended AI Learning Days 2025! To view the session recordings, simply find your preferred region below and click the region ...

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ai
ai learning days
ServiceNow University

Q1 Wrap Up: What Should We Build Next?

As Q1 comes to a close, I wanted to share.a quick reflection on the first run of our quarterly themes. Over the past 10 weeks, we've started to build a consistent rhythm of conversations across the community, with practitioners sharing how they're ...

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Expanding the Platform Owner Career Journey

Whether you’re an experienced Platform Owner looking to strengthen your leadership impact or an aspiring one ready to take your skills to the next level — we’ve got exciting news. We have launched the ServiceNow Professional Platform Owner Career ...

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career journey
platform owner
ServiceNow University

How ServiceNow AIOps Improves Core Banking Reliability

A core banking outage is never only an IT issue. When your payment rails, ledgers, or customer channels wobble, you risk missed settlements, broken service promises, and hard questions from regulators. That is the heart of Bill Martin's briefing fo...

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Future First Friday’s [April - July 2026]

April: Knowledge Management: Why and How- Special Guests from Univ North FL + SN Updates for Australia on Knowledge Management!May: Transforming Knowledge Management on Platform (Customer Story)June: Now Assist & Knowledge- transform Clinician Experi...

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Transforming a business process

When you are looking at an existing business process that you want to digitize (e.g. the existing process is mostly offline) or migrate (move off an existing solution to ServiceNow), success comes from learning about the current state, the needs and ...

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Outcomes

Less screen. More signal: How AI is changing what accessibility looks like in the enterprise.

There’s a pattern that shows up over and over in the history of assistive technology: A feature gets built for people at the edge of a use case — folks who can’t use a keyboard, can’t read small text, can’t navigate a complex interface the way it was...

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From the Experts: Leading Practices, where should we go next?

The article is a companion to the Now Learning course From the Experts: User Experience (UX) Leading Practices If you want to learn the practices that help you deliver great self-service experiences to your end users, enroll in the course. Introd...

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From the Experts

ServiceNow Exchange: How the LA Court System upskills its workforce with ServiceNow University

The LA Court System demonstrates how strategic workforce development can drive real efficiency and modernization in the public sector. By investing in ServiceNow University training, the court has upskilled its workforce to confidently manage and ...

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ServiceNow University
Webinar

Scaling Agentic AI Skills at Enterprise Scale: How inMorphis Powers 750+ ServiceNow Experts

In this session, Sunne Kumaar, Chief Revenue Officer at inMorphis, will share how the company scales AI and ServiceNow expertise across a global workforce of 750+ professionals while accelerating customer outcomes. He will explain how inMorphis uses ...

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ServiceNow University
Webinar

Servicenow CSA and CAD certification exam

How can a student write ServiceNow CSA and CAD exam freely .Can you please suggest some ways?Since, Exams are too expensive ,Small town students cannot afford to pay for it and get certified.Thank you so much .Please respond ASAP.

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MSP Domain Separation - CSDM 4.0

Hiya, I work for an MSP who offers and support infrastructure services to customers, our customers are onboarded to our platform as part of domain separation and our domain model is defined. I am trying to wrap my head around the CSDM service structu...

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The Advantage You Might Be Overlooking (Webinar Reminder)

One of the responses we got this week said something simple but important. @Aditya_hublikar shared how he's often found discussions on the ServiceNow Community platform about different approaches, best practices, and implementation scenarios from pe...

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Completed Certifications of CSA and CAD

Recently I completed My ServiceNow Certifications of CSA and CAD. SO What is the next process I'm Going to do. And How I can Apply Internship in ServiceNow India 2026.

Question

Make the Web Work for You: Try the Text Adjust Neurodiversity Tool

Navigating the web isn’t always easy—especially if you’re someone who processes information differently. Whether you're living with dyslexia, ADHD, autism, or another neurodivergent condition, everyday websites can sometimes feel like a maze of har...

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Learning Moves Faster Together

The ServiceNow Ecosystem can feel much easier to navigate once you realize you don't have to figure everything out on your own. This week, we're focusing on how the community itself can serve as a navigation tool. Asking questions, sharing experien...

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