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Looking for a sample/demo on configuring Knowledge External Content Integration (SharePoint etc)

TEJAS
Tera Contributor

Friday

Hi Community,

I have activated the Knowledge Management - External Content Integration plugin (com.snc.knowledge.external_integration). I have already gone through the official documentation here:
Knowledge External Content Integration (Zurich release)

The documentation explains the feature and configuration steps at a high level, but I am looking for a practical example or demo video that shows how to actually configure one of the connectors, such as:

  • SharePoint

  • Atlassian Confluence

  • Google Drive

  • Microsoft Teams

A sample configuration walk-through or video tutorial would really help me understand how to set this up end-to-end (authentication, connector setup, pulling external articles, etc.).

Has anyone in the community already implemented this or come across any videos / blogs / step-by-step examples that could help?

Thanks in advance

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3 REPLIES 3

abirakundu23
Mega Sage

Friday

Hi @TEJAS  ,

Please check Product document , hope it will helpful.

https://www.servicenow.com/docs/bundle/zurich-servicenow-platform/page/product/knowledge-management/...


Please mark helpful & correct answer if it's worthy for you.

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TEJAS
Tera Contributor

Friday

@M Iftikhar ,
Hi i saw one of the answer which you had given for 
How to Fetch SharePoint Data into ServiceNow Tables Without Integration Hub 

But in my case i need to i need to  Integration with external knowledge sources 
where i have the document but any demo video or link how do we do that like my intention is to get share point or any other 3rd party app integrate with service now in Knowledge Management - External Content Integration plugin where i have activated this plugin so any help on this please it would be helpful 
Thanks in advance 

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Bhuvan
Kilo Patron

Friday

@TEJAS  

 

You can check below video that explains about connecting to SharePoint and Confluence via Connectors and also building your own REST API integration

 

https://www.youtube.com/watch?v=e_aX25sw7Ig

 

You can also refer below post for options

 

https://www.servicenow.com/community/knowledge-management-articles/options-for-importing-external-ar...

 

If this helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan

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