Hello,I had a table u_master, if i entered 'u_name' in u_master table,Assignment group in another table named u_ticket should be updated based on the department of user(u_name) in u_master table.If user belongs to IT department then the assignment gr...
Hi Experts,I have a general question regarding Service Portal and how it's meant to be structured. Our team is working on building a site with a single log-in page and based on the role that a user may have, they would be directed to a certain pa...
Hi, I have created the following On Load client script. The table is sc_task and the field I want to highlight is Request For. The Request For is actually on the Request table and we just reference it on the sc_task table. I am trying to have the Lab...
If a user is a delegate and the user they are a delegate for gets an approval request will they see that approval request in their pending approvals queue?
Good Day,I am not familiar with using Widgets (Angular/Bootstrap) on the new Service Portal and would appreciate it if someone can take me through the customization procedure for Widgets. I 've read the documentation but still couldn't get the concep...
Hi All,There is one button on my incident page, on-click of that button all the files present in specific folder of my computer should automatically get attach with that incident.ThanksH.
Hi All,We have implemented an integration between Snow and third party supplier but when I send out short description information to third party, occurred Unicode character problem;My business rule that trigger to third party system is here; also put...
Does anyone know why when I submit a REQ and Task gets created it shows sctask instead of task?
Hi everyone, I've got a an issue with a user that I'm impersonating. When the user is logged into his account he can approve changes and close them without having to pass through the approval process in the workflow.He shouldn't be able to do that.Wh...
Hi i am facing issue with Discovery Schedule, Discovery Status is showing cancelled and it's started and completed number (output and input) are not the same, please help me what could be the possibilities if output and input are not the same, what a...
Hi,On our catalog tasks there is a 'close task' UI Action. When this is selected we require that a popup box appears with the message:'Are you sure you want to complete this task?'with a yes/no option.If yes selected the UI action continues to run....
There are 2 approvers on the same approver field. One Approver can see the Change and has approved. The other one can't see the Change. Going to the URL link, "Record not found" is the message. Going to the Change list and searching for Change number...
Hello,Similar to 'changes()' on business rules (and) 'current/previous' objects on client scripts, is there an easy way to identify if a field value changed from a client side UI action?Thanks in advance.ctomasiMichael.Fry
Maybe this is a stupid question but for the life of me I cannot find any answers anywhere.Firstly, I'm an administrator who writes code \ develops for automation \ a hobby and very new to ServiceNow and trying to get my head around how all this works...
I was trying to create a dynamic filter on a table in a custom application scope to use it as a reference qualifier. I had chosen a script include as the reference script in the dynamic filter option. When I submitted it, an error was displayed sayin...
