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PRINT INCIDENT CATEGORY BASED

@Ankur Bawiskar / Team, Help!!! Needed  Please need your input on this please help me as I NEED TO PRINT INCIDENT CATEGORY BASED WITHOUT ENCODED QUERY  , I NEED SOLUTIION IN BOTH WAYS I MEAN GLIDE RECORD AND GLIDE AGGREGATENEED TO GET OUTPUT BASED ON...

ARAVIND22 by Tera Contributor
  • 3169 Views
  • 4 replies
  • 1 helpfuls

Resolved! Difference between Easy Import and Import Set

I am wondering which one I should have the bulk user registration done with.It would be helpful if you could include the advantages and disadvantages.For example, can csv files only be used in an import set, or can you update existing records or crea...

rui031 by Tera Contributor
  • 1846 Views
  • 2 replies
  • 2 helpfuls

How to add reminders for an incident

Hello Everyone,I am looking for some help with adding reminders to an incident.I congifured the related list and added the reminder into the list.When the time triggers and an email notification has been sent i just get an email with link to the inci...

Renu4 by Tera Contributor
  • 1179 Views
  • 1 replies
  • 0 helpfuls

Resolved! Send attachment in outbound REST integration

I am trying to send an attachment via outbound REST integration. I have created a POST HTTP method with the following query parameters - {"task_number":"${task_number}","task_cmdb_ci":"${task_cmdb_ci}","attachment_list": "${attachment_list}"} attachm...

Widget - pass data to another widget to be used in server script

Hi.I have 2 widgets. One has a GlideRecord script. I want to pass the result of this script to be used in another GlideRecord script in a different widget. I dont want to broadcast or emit the result to be used in HTML, I need to use the result in th...

SC17 by Tera Contributor
  • 3216 Views
  • 14 replies
  • 3 helpfuls

Need to reduce Fulfiller license users

Hi All,In my current organization I found 110 fulfiller licenses allocated to ITSM. Now my general manager wants to reduce the number of Fulfiller users to be lower than 100 due to cost. Please suggest how to find fulfiller users (110) who having ful...

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Ramakrishna6 by Tera Contributor
  • 1437 Views
  • 3 replies
  • 0 helpfuls

Resolved! A subflow waiting for the record on which it was input

Hi all,I have a question related to design of a subflow;If a subflow is called and passed reference to a record as a subflow input, could we use the same record at any step with a wait condition. So for example;A Service Order is passed as input vari...

Moses E Ali by Tera Contributor
  • 1366 Views
  • 2 replies
  • 0 helpfuls