Service portal - How to hide related list link from widget and show active contract.
Hello All, In service portal how to hide related list link from widget and show only active contracts in the overview related list?
Forum Posts
Multiple Selection field in Multi-Row Variable Set
Hi all,I have a requirement to create a multiple choice selection field in multi-row variable set. I tried creating it using label and checkboxes and client scripts and other types of fields as well. Can anyone kindly help me with this?
Resolved! gr.next() returns false regardless of what I do!
I have a client script with a simple GlideRecord query that refuses to work. I have tried many different variants, such as: querying a different table, using various addQuery() filters, exchanging if for while, and more. I feel I must be missing some...
Change group approval
Hi Team, I have requirement to send group approvals to Specific groups instead of assignment group In change management currently assignment group members are getting the approval, now the requirement is not to get approval for all of the members in ...
Replace ESS Virtual Agent Icon with ESC CLX Chat Branding
We got a requirement as, the Virtual Agent icon and entry point branding should be updated to ESC CLX Chat so that they can clearly understand that this is the enterprise-standard support chatbot and not the legacy ESS Virtual Agent, ensuring a consi...
UI action is not appearing on the form despite configuring Declarative UI Actions & SI logic
Hey Experts, I want to create a UI action on the Service Operations Workspace using Declarative UI Actions for SC Task.Since the condition that determines who can see the UI action and when is quite complex, I plan to call the condition using a Scrip...
Resolved! Help me someone in this, i need to mask password in VA
I am creating a Change password topic on Virtual agent to change password on AD. I am getting User inputs like Old Password, New Password and Confirm Password by Secure Masking (ie., by enabling Hash Function on all the fields). I am passing all thes...
GlideRecord addUserQuery, how is it different from query()?
The Zurich release notes list addUserQuery() as being added to global GlideRecord, and the description on this method is GlideRecord - addUserQuery(String name, Object operator, Object value)Provides the ability to enforce an ACL check on a provided...
Unable to change login.do background gradient using Polaris system properties
Hello Community,I am trying to change the login.do page background in ServiceNow so that it shows a two-color gradient instead of a single background color.I am using Polaris login configuration via system properties (sys_properties).What I want to a...
Importing knowledge Article
Hi Team, I have a knowledge article document in word format, in that there is a two fields like summary field and symptoms field having contents once I upload the word document , both the summary field and symptoms field names should be erased and th...
Budget calculation in Cost Plan Breakdown table
Hi,I need help understanding how the Budget is calculated in the Cost Plan Breakdown table.Could someone please explain the calculation logic or the source of this budget value?I have attached an image for reference.Thanks in advance!
Enter Email address option on glide_list type field
Hi All, We have glide_list field type that references sys_user table. If I try to enter any email address on "Enter email address" Option from the form itself it gets updated with the email that does not exist on sys_user table. var comp = $sp.getPa...
Notification on Approval Table
Hi Team,I need to configure a Notification , requirement is like below,Table - Approval (sysapproval_approver) When to send > source Table is > sc_req_itemstate is > Requestedcatalogs contains > service catalog who will Receive > Approver how to con...
Getting error:Failed to load PDF document, while opening the attachment
I am downloading a document from sys_attachment table .The file is getting downloaded but getting the error :Failed to load PDF document in servicenow. Content type: application/pdf in attachment table.File is opening perfectly in DEV , error exists ...
Resolved! https://developer.servicenow.com/dev.do issues
Hi all, Is there any planned outages or patches to the https://developer.servicenow.com/dev.do site? I've tried accessing on multiple devices but get a blank page. Noticed there's a few errors in the console, a lot of failed HTTP calls and no service...
