Welcome to Community Week 2025! Join us to learn, connect, and be recognized as we celebrate the spirit of Community and the power of AI. Get the details
The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...
In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...
I am currently working on a ServiceNow project where I have a requirement to customize the out-of-the-box (OOTB) "Faceted Search" widget. However, I have encountered a challenge: the default "Faceted Search" widget is not modifiable, regardless of th...
Mission Briefing: Welcome to the mission. Your objective: Protect the platformSafeguard the dataKeep the operation invisible The tools? Layers of defence, strategic boundaries, and a mindset that never sleeps.From CTA to Facilitation: A Shift in Lens...
Hi Team, We are trying to fetch repo details from GitHub and store in 'X' table in ServiceNow. For this we are trying to use Integration Hub ETL.Created a data source of type REST (Integration Hub) and have created a Request action in which we have t...
Hi Community, I recently redesigned the My Approvals page in our Service Portal to improve usability and efficiency. Out-of-the-box, the page only provides Approve and Reject options. I’ve extended this by adding the following new features: Send Back...
The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...
Hi, I am doing the ArchX program. I do understand that it is a comprehensive program in architectural path. But how is the final assessment, is there any retake policy on the assessment if you fail. Any heads up will be helpful. Thank you.
As ServiceNow architects, we’re expected to design not just functional solutions — but scalable, secure, and resilient ones. That expectation only grows as platforms evolve and stakeholders demand more agility and clarity in delivery. Over the years,...
Hello! I’m working with a client using ServiceNow CSM and we’ve run into a modelling challenge.They want the capability to associate a single Contact record with multiple Accounts—for example, a consultant or distributor who works with several client...
Hi SN Community, I need some assistance with a use case that my company is trying to solve. We want our customers to be able to schedule an appointment for a specific catalog item. The caveat is that we want the appointment slots to be linked to t...
Finding Purpose: At Work, In Family, and Through Change Introduction: The Quiet Question of Purpose Purpose isn’t always loud. It doesn’t always arrive with fanfare or clarity. Sometimes, it whispers in the quiet moments between meetings, in the ca...
Hi All, When we trying to Get OAuth Token from OAuth 2.0 Credentials record we are getting token expired error like"OAuth Access token is available but will expire soon at 2025-10-08 07:06:18. Verify the OAuth configuration and click the 'Get OAuth T...
Hi All,Good Day. We have the functionality we need to show the time zone details of the current logged user next to the date & time fields, to achieve this we have implemented one UI Macro as suggested by SNOW HI Team and this macro were added to the...
Data is the Master – Govern It or It Governs YouThis week’s learning journey really drove home a powerful truth: data is the lifeline of ServiceNow, but without governance, it can easily become your greatest challenge. We often hear “data is king,” b...
After having conversations with other customers at Knowledge Conference 2025, we have heard the UI16 view will most likely be deprecated and the Service Operations Workspace would be the new up and coming tool for ITSM. Has anyone else heard this to...
