The CreatorCon Call for Content is officially open! Get started here.

Wisconsin SNUG
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Managing Groups and Roles

We are going to be migrating from HP Service Manager to ServiceNow (Jakarta). I'm looking for some advice on how to set up user roles and groups.We currently have access controlled in Active Directory using 12 user roles (Standard User, Change Mgr, r...

jodiw_ by Tera Contributor
  • 4476 Views
  • 2 replies
  • 0 helpfuls

Parent and Child ticket defintions

Sometimes the classification of an incidnet ticket as a parent or a child ticket can get a little squishy.   Does anybody have a clear and concise definiton they use for each?

spdelaat by Kilo Explorer
  • 8612 Views
  • 5 replies
  • 0 helpfuls