Hi Community,I need help creating reports in ServiceNow for the following scenarios. If I receive a working solution, I’ll definitely mark it as the accepted answer:Top 15 most favorited applicationsTop 15 most favorited applications this monthTop 15...

Hello Community,We have a requirement to track user navigation within our custom Service Portal. Specifically, we want to create a record in the sp_log table every time a user navigates to a different page in the portal.Any guidance, examples, or bes...

Hi Community,We have a requirement to build a dashboard that displays the percentage of Promoters, Passives, and Detractors based on a Net Promoter Score (NPS) survey.The survey consists of the following 4 questions:1.How time-efficient was it to fir...

We have two notification rules: one for the "Opened By" user and another for the "On Behalf Of" user. However, the email script "getKnowledgeArticles" is not working for the "On Behalf Of" user notification.Note: "getKnowledgeArticles" is a copied ve...

Hello Community,We have a requirement to send the generated password to users after they click "Set Password" on the contact record. However, the password is stored in an encrypted format in the user_password field. Currently, we are sending the encr...