In my previous article, GenAI on a ServiceNow PDI - Part 2, we installed a Linux MID Server into Ubuntu via WSL2 running on my Windows 10 PC. Now it is time to build an integration to call the Ollama API! To keep things simple, when we call the Ollam...

In my previous article, GenAI on a ServiceNow PDI - Part 1, we discussed the DIY concept of hosting our own LLM inside our local network and building a REST integration to consume it. Now it is time to build the connective tissue between these two wo...

So you want to use Generative AI on your ServiceNow PDI but don't know where to start? Well, at the time of writing this article, we cannot access the Now Assist GenAI capability on a ServiceNow PDI. However, that doesn't mean all is lost. With acces...

I recently had the fortunate opportunity to present at our local ServiceNow Meetup (aka SNUG) here in Queensland, Australia. The topic was based on my previous post Understanding Connection & Credential Alias. I had planned to only focus on the archi...

Before I get into the magic of Connection & Credential Alias, let me talk a bit about (what I call) the legacy equivalent. Way back in 2014, I was tasked with building an outbound integration with a SOAP endpoint. So I created a SOAP Message and SOAP...