Ultimate List Flexibility: Transform Scripts in the List Controller   What You Will Learn By the end of this post, you will be able to:  Understand what the List Controller Transform Script is and why it was initially introduced Configure the t...

Tracking Now Assist Usage: Your Complete Guide to Measuring ROI and Adoption     If you are responsible for managing Now Assist in your ServiceNow environment, you have likely asked yourself these questions: Which teams are using Now Assist the ...

Workspace Lists in UI Builder: Your FAQ Guide to Common Configurations   If you manage workspaces in ServiceNow, you have probably run into situations where the out-of-box list behavior does not quite match what your users need. Whether it is ena...

Accelerating Agent Responses with Now Assist’s Activity Response Generation   When customer service or IT tier agents face complex cases with dozens of updates, they spend valuable time scrolling through activity streams to understand the case hi...

Migrating to New List Templates in UI Builder: Access the Latest Features Without Waiting   If you manage ServiceNow workspaces, you have probably noticed that at times, new UI Builder features roll out faster than the product-focused Workspaces ...