One of the best tutorial videos on Product Management describes the Product Owner (or Business Service Owner) as the custodian of a funnel of work.Work comes from stakeholders into what appears to be a large funnel, with plenty of expectations about ...

Last week I wrote about "Unicorns are cool, but DevOps horses carry a lot of weight", describing some of the conversations I've had with ServiceNow customers in pursuit of a winning DevOps strategy.In that post I mentioned that it had taken since 200...

"Look, you're the change manager. We've got to do better than this. We need better situational awareness, and that means we need some sort of functional change management process. Get everyone to bring in their changes so we can build a picture of wh...

Earlier this week I blogged about customers that I've spoken to this year and their desire to work towards adopting DevOps tools and ways of working.In case you missed it read Unicorns are cool, but DevOps horses pull a lot of weightThe day after cli...

Having been around at ServiceNow for a while now the highlight of my week is still getting the opportunity to meet with customers and hear how they are using the product to solve business challenges day after day, week after week.In the first couple ...