Hey Vancouver SNUG.Our instance of ServiceNow (supporting Fraser Health) is being managed for us.  In early 2025 we understand we are upgrading to the "NEXT UI". I'd like to learn more about the work required and the features enabled by a NEXT upgrad...

I'm excited about the upcoming feature set with Xanadu... and with most upgrades, sometimes the exciting features are walled off because of the licensing we don't have in place.How can I tell what licensing we have? Is there a place I can look in Ser...

Just joined so I'll introduce myself and offer this question.I've been a fan of ServiceNow since I learned we would be using it in 2018, I've been using ServiceNow since 2020, I've been practicing ITIL ITSM practices since 2004ish, and I've been dire...