The next ServiceNow User Group (SNUG) in-person meeting is taking place in London on Thursday 2nd July at Together 88.   This one-day SNUG will bring the ServiceNow community together to connect with and hear from fellow ServiceNow users, sponsor partners and topic experts. Whether you're just starting your ServiceNow journey or looking to deepen your expertise, this meet-up is the perfect place to grow your network and your knowledge.   Why attend? Learn from real-world user experiences Get exclusive updates from ServiceNow experts Engage in thought-provoking roundtable discussions Network with like-minded professionals over breaks, lunch, and afternoon drinks Register now to secure your place and stay in touch with the agenda as it builds over the coming weeks.   If you are interested in sharing your ServiceNow user journey & experiences at this meet-up, we'd be keen to hear from you — please email Liz Hartley.   Also coming up — SNUG Main Meeting in Dublin, 10th June Heading to Dublin before then? Our next half-day SNUG Main Meeting takes place on 10th June at the Guinness Storehouse, Dublin. For more information and to register, click here. ... View more

Dear SNUG Community, On April 14, we will host a free 45-minute webinar exploring how ServiceNow’s single data model connects Customer Service Management (CSM) with Sales & Order Management (SOM) and Field Service Management (FSM), enabling end‑to‑end workflows.  We welcome professionals involved in Sales & Order Management, Field Service, Customer Operations, ServiceNow Admins & Users.   Join us on April 14, 10:00–10:45 am to discover in a live demo how: A single ServiceNow data model connects CSM, SOM, and FSM, simplifying integrations and enabling scalable end-to-end workflows. CPQ (Configure, Price, Quote) uses attribute-based rules to prevent invalid configurations and keep pricing within guardrails. SOM manages order capture and decomposition. Field work is dispatched from the same record of truth using contracts and entitlements. Speaker: István Görgei, Head of ServiceNow Strategy & Alliances at Capture Group Language: English   Interested but cannot attend the live event? Register anyway! The session will be recorded and shared exclusively with registrants. Register now: https://events.teams.microsoft.com/event/ecf8b6fb-1bcc-404a-887b-70298dd30308@b4fd05d4-5fa8-4fab-9224-7cd07c1d16cb   We hope to see you at the webinar. ... View more

If you are a ServiceNow user organisation and keen to learn the latest on our AI value and capabilities, including Agentic AI, then join us on 11 th March in London!   From compelling keynotes highlighting the latest thinking & innovations to user stories - including Mears Group, Rolls-Royce and Wavenet – plus valuable breakout sessions, the event will connect ServiceNow specialists and fellow practitioners during one incredible day of learning.    Please note this meet-up is for user organisations only, so sorry we cannot accept contacts from partner  specialists or consultants looking to improve their knowledge/skills.   Register now to secure your space.  ... View more

Hi there,   I am keen to host a London ServiceNow User Group at our offices, and wondered how we could go about making this happen?   Thanks ... View more

Turn AI ambition into action. Join us at Convene Sancroft, St. Paul's to discover how ServiceNow unifies AI, data, and workflows across your business.   Customer Experience Transformed Learn how organisations are cutting quote times by 40% and resolving cases 7x faster with ServiceNow's unified CRM approach that breaks down silos and leverages AI intelligently.   Autonomous IT Delivered See AI agents handling routine operations, resolving incidents faster, and improving efficiency—freeing your teams for strategic work.   Plus: inspiring keynotes, industry-specific sessions, customer success stories, and practical strategies you can use immediately.   Register now   Are you or your team interested in the ServiceNow AI Summit Dublin on 4 th March too? If so, click here for more information. ... View more