Hello SNUG Members!   I am excited to invite you to register for Knowledge 2026!   If you have not done so already, register to attend the event to access Agenda Builder on Tuesday, April 7th.   If attending, please visit me at the Expo in the community area. The SNUG area is called The Knowledge Playground and is the heartbeat of the SNUG community at Knowledge 2026.   This dedicated space is where ServiceNow User Group members come together to connect, learn, and energize each other — face to face.   NEW this year are the SNUG pins replacing the badge ribbons! Come by to collect this keepsake that you can wear each year at Knowledge.   Whether you lead a chapter, present at local events, or are just getting started with a SNUG, the Knowledge Playground is your place at the Expo. Meet chapter leaders and steering committee members, explore resources to help grow your user group, and join drop-in conversations on topics that matter to your community.   With open seating, scheduled meet-and-greets, and community programming throughout the three days, the Knowledge Playground is more than a space — it's a reunion. Come for the connections. Leave with the inspiration to bring something great back home.   I hope to see you there!   Tracy O'Brien ... View more

Hey Canada - New webinar series coming this Spring! We’re launching a 5-part Enterprise Asset Management (EAM) series focused on tackling Canada’s unique challenges—geography, weather, budget constraints, and bilingual requirements. Each 45-minute session covers a key sector: Security & Defence, Government, Energy & Utilities, Healthcare, and Data Centers. Learn how to improve asset visibility, reduce downtime, and optimize operations with ServiceNow EAM. Register below! https://lnkd.in/eAzYR2yg   What makes ServiceNow EAM stand out is that it doesn't just track assets, it connects them to centrally managed workflows including connecting to other systems, managing full lifecycle, compliance, risk, security, and AI-driven decisions on one platform. That's the difference between managing assets reactively and running them intelligently and efficiently. If you want to learn how EAM is different with ServiceNow for solving challenges today in your industry/domain and preparing for tomorrow's challenges, you should attend the webinar!   Choose from any of the below sessions!   Reflecting Canada's Unique Challenges: Geography, Weather, Budget Constraints & Bilingual Requirements   WEBINAR 1: April 21st, 2026 SECURITY, POLICING & MILITARY Eliminate Single Points of Failure: Securing Mission-Critical Military and Policing Assets Across Canadian Operations   WEBINAR 2: April 23rd, 2026 GOVERNMENT (FEDERAL, PROVINCIAL, MUNICIPAL) Cut Asset Costs: How Canadian Government Agencies Streamline Compliance & Savings   WEBINAR 3: April 28th, 2026 ENERGY & UTILITIES Prevent Outages, Extend Asset Life: Predictive Maintenance for Energy Leaders   WEBINAR 4: April 29th, 2026 HEALTHCARE Reduce Patient Impact: AI-Powered Equipment Reliability for Healthcare Leaders   WEBINAR 5: April 30th, 2026 DATA CENTER AND NETWORK ASSET MANAGEMENT Optimize Your Critical Infrastructure: Data Center & Network Visibility for Canadian Enterprise Operations ... View more

Hello SNUG Members!   We hope you'll join us at Knowledge 2026, taking place May 5–7 in Las Vegas — and it's shaping up to be the biggest Knowledge yet! This year's event features exciting new innovations including AI Agents, Agent Studio, the AI Control Tower, and RaptorDB.   With over 1,000 breakout sessions and content tracks, plus technical training, CreatorCon, and much more, there's something for everyone. [Take a look!]   Not registered yet? There's still time — but don't wait too long. The room block deadline for attendees closes on April 6th.   Event Highlights Certification Exam Waiver & Discount — Attend Knowledge and take any of the 18 mainline ServiceNow certification exams without needing to complete prerequisite training first. Registered attendees also receive a 75% discount on exam fees. Two brand-new certifications will be offered on-site for the first time: Certified Implementation Specialist – Data Foundations (CMDB & CSDM). ServiceNow University Day — A dedicated full day of deep technical learning is included as part of the Knowledge experience. Come Find Us! Be sure to visit the Knowledge Playground in the Expo — a dedicated space for all community members, bringing together CreatorCon, SNU, and SNUGs in one place. We'd love to see you there!   Have questions? You can find help at the Events Help Center.   I hope to see you in Las Vegas this May!   Tracy O'Brien ... View more

Hi all! We are starting our Now Assist journey this Q1 and I'm curious to learn how others who had started their Now Assist journey / done Now Assist what were their takeaways, lessons learned, pitfalls that I could gain insights from? Happy to chat!   Thanks! ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more