Hello SNUG Members!   Share your stories and expertise alongside other AI experts, innovators, and creators at the 2026 Knowledge event!   We have streamlined the submission process to align the deadlines and milestones for both Knowledge and CreatorCon. Key Dates: Submission deadline: Oct. 24, 2025 Speaker notifications: Mid-November 2025 & Early-January Event dates: May 5-7, 2026, Las Vegas, Nevada Knowledge 2026: Ideal submissions include fresh perspectives, proven success stories, and breakthrough ideas that help our community achieve more with ServiceNow. Special attention will be given to AI, AI Agent and CRM customer stories.   Whether you’re a customer, partner, developer, or thought leader, we want to hear from you. Topics may include (but aren’t limited to): Customer success stories that showcase how you drive measurable results Innovation in action—pushing the boundaries of what’s possible on the ServiceNow AI Platform Best practices for digital transformation, workflow automation, and AI Technical deep dives and developer-led sessions Industry-specific solutions for public sector, financial services, healthcare, manufacturing, and more CreatorCon 2026: CreatorCon is designed for hands-on practitioners who actively build, optimize, and innovate on the ServiceNow platform. Our primary focus is on developers, admins, and architects. SUBMIT YOUR IDEA TODAY ... View more

Hello Calgary and area folks,   Only 12 more days until our first developer meetup in 5 years!   If you've missed our initial announcement two weeks ago and you're wondering if that can be right, that we're back - yes, it is!   Andreea Grecu and I are very excited to announce that, after a 5-year hiatus, we're reviving our local ServiceNow Developer Meetup chapter.   We're just in the final stages of locking in our venue, so we must get as accurate an attendee count as possible (as quick as possible 😊).   If you're planning to attend, please make sure to RSVP to the event here - and if you are not part of the group yet, please make sure to join the group AND RSVP (two separate steps): https://www.meetup.com/servicenowyyc/events/310724535/.   And if you have never been to one, but are wondering, who is this for? The answer is simple: it's an event by the community, for the community.   Whether you're a ServiceNow Developer, Architect, Implementation Consultant, User, or even Owner, we usually have something in store for everyone. At the very least, this is an excellent opportunity to learn from and network with others in the ServiceNow ecosystem locally.   Our featured two sessions are: How to Code Like a Wizard: AI as Your ServiceNow Spellbook Turning Ideas into Widgets: The New Age of (Somewhat) Effortless Development   What to expect: ✔️ A community space to share ideas, challenges, and lessons learned. ❌ No recruiting, sales, or marketing pitches.   We're looking forward to restarting the Calgary Developer Meetup and making this a regular part of our community again.   We'd love to see you!   Meetup Event Link ... View more

Join us for an in-person SNUG meeting in Calgary The Southern Alberta ServiceNow User Group (SNUG) is back in Calgary on Sept 18 in partnership with Ateko — and it’s the perfect chance to connect with other local customers, share ideas, and learn what’s working.   We're also hosting a pre-SNUG workshop: AI Agent Administration: Configure, Test, and Optimize AI Agents — a chance to learn how to configure AI Agents using the new Admin Console and use AI Agent Studio to test, duplicate, and build agents.   We’d love to see you there!   REGISTER TODAY!    Agenda   8:00 AM - Check-In & Breakfast 8:30 AM - AI Agent Administration: Configure, Test, and Optimize AI Agents Workshop 12:00 PM - SNUG Registration, Lunch & Networking  1:00 PM -  SNUG Sessions 4:00 PM - Happy Hour  ... View more

Hi ServiceNow Community!   We’re on the lookout for bold, brave, and slightly braggy 😉 customers to speak at our upcoming ServiceNow User Groups (SNUGs) in Calgary on September 18th.   Whether you're automating chaos or just finally got rid of that rogue spreadsheet, your story could inspire a room full of fellow Now enthusiasts.   👋 Want the mic? Know someone who should?  Email brandie.sabados@servicenow.com or drop a comment – let’s make it happen! ... View more

I am working with the GRC module for the first time and having issues with my Control Test schedule.  I'm following along with the 'Create a Plan and Engagement Yokoham' lesson and it states that the Fieldwork planned duration will equal 2 days and 2 hours.  My screen shows this is correct however when i go to my Control test schedule (that roles up to the Fieldwork schedule), the planned end date is BEFORE my start date.  I've deleted my work several times and started over and can't figure out what is wrong.   I have also noticed that when setting the planned start date and duration, if i hit save once, the planned end date is wrong however, if i hit save again, it corrects the planned end date.  Is there a bug in the system?   Attached screenshots:    ENG0020003 shows the correct fieldwork dates (that role up according to the control test dates) CTR0020006 shows the incorrect planned end date   ... View more