Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Out-of-the-box ServiceNow comes with several Service Portals. What if you want to deactivate some of these portals, and perhaps even redirect users? Since yo...
Standardization of UX catalog item design. Have you ever considered having a standardized UX design for your catalog items? The reason for this article was that we quickly discovered that several teams would like to have their own record producer f...
In record producers for e.g. incident creation”, we often ask users to give a description of their problem. But did you know that you can provide a dynamic template for the user to fill out directly in the description and which can change dynamically...
Dealing with redirects on an enterprise scale can be a tricky business. This article shows you how to set up user redirects in the Service Portal using the SPEntryPage script include. The script does a lot of heavy lifting in the Service Portal by...
ServiceNow offers a range of material to expand your knowledge of Service Portal. The most important thing to note is that these resources are designed to cover Service Portal from our perspective - however, if you wish to develop highly custom feat...
Recently, I came across a question where the questioner asked about adding a currency field on the record producer. I had a similar use case in the past where I needed to show an amount field with currency sign attached to it on a record producer....
Service Portal brings your enterprise applications into a streamlined user experience. So why not make it your default login page? This article shows you how to use the SPEntryPage script include to configure the Service Portal as the primary logi...
Recently, someone asked me about the Accessibility toggle in the Service Portal. At first, when I tried it out, I wasn't sure exactly what changed since the Service Portal's experience seemed similar whether accessibility was on or off. However, I fo...
I shared this bit on LinkedIn today and thought I'd share it here as well. Even if you only have access to Employee Center Standard, here's a simple way you can add a survey to your OOB EC Footer, and get valuable feedback from your users. In the p...
Building consumer-grade experiences on the Now Platform As digital businesses increase across the enterprise, it's imperative to focus and improve the core aspects of usability, scalability, interactivity, and reliability on the ServiceNow platf...
Service Portal serves as a primary touchpoint for many users of ServiceNow – unless one is a fulfilller or an admin they will typically never leave the Service Portal user interface. In order to satisfy these users, it is vital to provide the...
Designing a Portal landing page & home page in a customized way is a time taking process and involves lot of research in order to have a good UI Experience. This article provides you couple of samples that may assist you while creating a new custom ...
Introduction When you click on a drop-down in a header menu, the first item remains highlighted even when you hover over a different option. Take the /csm portal header menu. The Case drop-down menu automatically highlights the Create Customer Case...
Please note that this guide is no longer being maintained. Please refer to product documentation for the latest information. The short answer is no. The longer answer is that there are no plans at present to replace Service Portal with a differe...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me. If you miss any content, please leave it as a comment and I will add it to this article. This article is about the general topic of ser...
We have a bundle of new and exciting features available for those users of Service Portal who upgrade to Utah - be it a CSM or Employee Center implementation, or an entirely custom portal! You can find Employee Center specific updates here. Hum...
Please note that this guide is no longer being maintained. Please refer to product documentation for the latest information. At its core working with Service Portal is a front-end development project. You weave together the HTML, CSS, and AngularJ...
Recently I came across a scenario where I had to create announcements for CSM portal as we were upgrading the instance to latest ServiceNow version. I created the announcement and set the display style, type, from and to date, active as true and sele...
Please note that this guide is no longer being maintained. Please refer to product documentation for the latest information. Overview What is a Service Portal?Service Portal is a product that enables organizations to provide a visual layer to...
Steph Morillo
